Ministry of Justice UK
Operational Support Officer (Ref: 19592)
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Operational Support Officer (Ref: 19592)
Operational Support Officer
Location IPSWICH MAGISTRATES IPSWICH, IP1 2AP
Role Overview
Proud to serve. Proud to keep justice going.
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary, and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of legal cases in England and Wales. We support justice system users and colleagues, ensuring trusted and accessible legal administration. Our mission: connecting people and businesses to justice with a dedicated professional service.
We seek individuals who share our commitment to public service and making a positive impact in people’s lives.
The Role
Positioned primarily within the courtroom, you’ll oversee smooth court operations while delivering administrative support. Working as part of a team, you’ll:
- Support operational, performance, and service standards across your area.
- Advance cases through HMCTS pathways.
- Provide customer service and administrative support to internal/external stakeholders.
Daily duties include:
- Prepping court files, documents, and accessible materials.
- Managing sensitive information securely.
- Digitally recording, updating, and interpreting case details.
- Communicating clearly with:
- Members of the public
- Judiciary and legal professionals
- Agencies and representatives
- Assisting with courtroom preparations and efficient proceedings.
- Serve as a frontline contact, greeting members of the public, including vulnerable witnesses and legal representatives.
What You’ll Bring
Key Responsibilities
Required skills/experience:
- Customer service expertise: Flourishing in customer-facing roles.
- Admin and digital proficiency with precise attention to detail.
- Communication skills: Comfortable in person, digitally, over phone, and in writing.
- Exceptional emotional resilience to handle sensitive scenarios.
- Teamwork: Collaborative, flexible, adaptable, and mission-driven.
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Lead Criterion
- Statement of Suitability applies (ասխանреде); /Note: Large application pools may trigger a pre-screening based on the Statement only.
Work Expectations
Working Arrangements
- Standard hours: 37h/week (Mon-Fri).
- Saturday working: Mandated 1x calendar Saturday/month.
- Travel: Occasional local court visits for cover required.
Compensation & Benefits
- Salary: £25,582****
- Pension: Offered as part of Civil Service Defined Benefit Pension scheme, with a £7,411/year employer contribution.
Additional Benefits
- Learning & Development: Access to training opportunities.
- Work-life balance: Flexible working options available.
- Inclusion and diversity: Orientated working culture.
- Pension: Employer contribution of 28.97%.
- Leave entitlements: Annual leave + public holidays.
- Season Ticket Advance scheme.
Application Notes
-
Technical Experience Query: Using your CV, provide a summary (≤250 words) of your most relevant experience for this role, moving backwards. Include:
- Job titles
- Duration
- Duties overview
Key criteria: Avoid redundancy with the Statement of Suitability.
-
General Expectations:
- Role is business-critical and requires full-time hours (Mon-Fri).
- Skilled Worker visa appointments:
- Pre-22/07/2025 Skilled Worker visa holders only—unless continuous visa held since changes.
- Ensure settled legal rights to work in the UK.
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Selection Process and Criteria
Eligibility
- Standard right-to-work eligibility (excluding current Skilled Worker category unless visa held pre-22/07/2025).
- Persons holding short/long-term visas/who qualified for EUSS (Scheme) by 31/12/20 eligible. See full requirements here.
Details
-
Assessment process: Based on: Behaviours
- Communicating and influencing
- Managing quality service
- Delivering pace
Strengths and Experience alongside Technical Skills (addressed in the Job Description Technical Skills section).
Recruitment Compliance
Security Requirements
- Successful candidates must pass:
- Criminal record check.
- Baseline Personnel Security Standard check.
Redeployment Opportunities
- Prioritises competence and accessibility for candidates with disabilities.
- Scheme aims: Candidates with expertiseEqually suited for redundant/pre-redundancy colleagues.
Contact for Applicants
Enquiries: SSCL Recruitment
- Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone: 0345 241 5359
Further Reading/Links
- Details regarding security vetting: PSS Section(opens in new window).
- dept-specific social responsibility: Civil Service Principles (Equality).
- Veterans: Civil Service Veterans Scheme initiative.
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