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The NHS Resolution Claims Management function
The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.
The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.
The opportunity
This is a key strategic role within the Claims function, providing operational leadership and management of a dedicated team. You will ensure high-quality claims handling and support the delivery of our Business Plan, while leading and developing team members. In addition, you will contribute to future improvements and participate in external strategic liaison meetings to ensure claims are managed safely and effectively in line with our organisational strategy. This opportunity is available on a secondment basis, for a duration of 4-6 months with the possibility of extension or becoming permanent.
What You’ll Be Doing
- Leading and managing a team to deliver high-quality operational services.
- Monitoring performance, provide coaching, and supporting staff development.
- Monitor performance and implement improvements to meet KPIs.
- Ensuring compliance with organisational policies and procedures.
- Driving continuous improvement and operational efficiency.
- Collaborating with stakeholders to resolve issues and enhance service delivery.
What We’re Looking For
- Exceptional knowledge and experience in operational and people management.
- Proven experience in handling complex personal injury and/or clinical negligence claims to a successful conclusion, and managing a complex caseload while achieving set targets.
- Ability to explain highly complex issues clearly and overcome barriers to understanding.
- Demonstrable evidence of planning and organising a broad range of complex activities and service management strategies, with flexibility to adjust plans as service and customer needs change.
- Experience in developing and monitoring procedures and processes.
- Relevant qualifications in insurance, legal, clinical, medical claims, or people and operational management.
- Understanding of NHS Resolution’s business, strategic objectives, philosophy, and PEER values.
- Excellent communication skills, including composing complex correspondence and legal documentation (written skills will be assessed as part of the application).
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What We Offer In Return
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access:
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
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About Us
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. Please see our careers site for further details about us.
Additional Information
To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: 24 July 2026
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
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