Aquent
Operations [211462]
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Strategic Operations Lead — Retail Engagement, Marketing & Merchandising (REMM) EMEIA
Summary
Imagine what you could do here. At our company, we don’t just build products — we create the kind of wonder that has revolutionised entire industries. It’s the diversity of our people and their ideas that fuels the innovation running through everything we do, from world-class technology to industry-leading environmental efforts.
Inclusion is a shared responsibility here. We work together to foster a culture where everyone belongs and is inspired to do their best work.
The Worldwide Retail Engagement, Marketing and Merchandising (REMM) organization defines, makes, and delivers programs, campaigns, initiatives, and experiences that help our Retail customers and teams discover, be inspired by, learn about, and go further with our premium products and services — all in a way that stays true to our core values.
We are seeking a Strategic Operations Lead to drive business planning, operational excellence, and organizational effectiveness for REMM EMEIA. This role partners closely with regional and worldwide leadership to shape people engagement strategies, future-proof team competencies, and elevate performance across one of our most dynamic global retail regions.
This is a key strategic role within REMM EMEIA, reporting directly into the regional leadership team. The ideal candidate will be an exceptional collaborator equally comfortable in the fine detail of planning as they are in shaping the future of a world-class organization.
Key Responsibilities
Planning & Business Management
- Framework Development: Lead the REMM EMEIA planning framework, cultivating a culture of innovation, alignment, and cross-functional collaboration.
- Cross-Functional Facilitation: Facilitate major planning forums across EMEIA and Worldwide, including Store Business Planning and Online Promo Planning, ensuring tight integration with Global Retail priorities.
- Plan of Record (POR): Represent and manage the EMEIA REMM Plan of Record to drive strategic readiness and functional alignment.
- Leadership Rhythms: Orchestrate leadership operating rhythms — including executive staff meetings, quarterly offsites, manager pulse sessions, and key Global Retail Support (GRS) forums.
- Resource Optimization: Oversee capacity and resource planning to ensure optimal team allocation against strategic priorities and operational goals.
- Financial Stewardship: Support leadership through budget reviews and performance tracking, maintaining absolute clarity on priorities and business outcomes.
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Data & Insights
- Informed Decision-Making: Champion the integration of data and insights into strategic decision-making processes across the entire REMM ecosystem.
- Research Portfolio Management: Partner with internal analytics teams and external agencies to manage research portfolios that inform regional strategies and marketing effectiveness.
- Directly Responsible Individual (DRI): Act as the DRI for implementing strategic platforms, data dashboards, and custom research initiatives — including market-specific audience analyses and program ROI measurement.
Strategy Development
- Executive Storytelling: Partner with the EMEIA REMM Leadership Team to develop and articulate regional retail strategy, frameworks, and business narratives.
- Strategic Cohesion: Connect the dots between REMM and other internal business, operations, and geographic teams to ensure global alignment.
- Market Expansion: Lead strategic planning for expansion markets, coordinating seamlessly across Readiness, Retail Operations, Online Store, and Geo Store leadership teams.
- Executive Presentations: Leverage insights to inform high-level strategic recommendations, preparing compelling presentation materials for executive reviews.
People & Organisational Design
- Organizational Design: Collaborate with Leadership and HR Business Partners to shape team structures and drive core people processes — including talent planning, calibrations, annual reviews, and employee engagement.
- Future-Proofing Competencies: Define role structures, core competencies, and recruitment strategies aligned with the region’s long-term growth vision.
- Business Cases: Build robust business cases for future resourcing, ensuring the organization evolves to meet the demands of our retail network's next chapter.
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Minimum Qualifications
- Bachelor’s degree or equivalent experience in Business, Marketing, Operations, Finance, or a related field.
- 8+ years’ experience in strategic or operational planning within a complex, highly matrixed global organization.
- Proven track record of driving cross-functional collaboration, operational excellence, and measurable business outcomes.
- Deep understanding of organizational strategy and a genuine passion for what makes a premium customer experience unique.
Preferred Qualifications
- Strong program and project management expertise, with a history of leading complex initiatives across regional and global teams.
- High proficiency in capacity planning and advanced presentation/performance optimisation tools.
- Advanced analytical capability with a proven ability to translate complex data into actionable, elegant business strategies.
- Exceptional communication and interpersonal skills, capable of influencing and inspiring stakeholders at the executive level.
- Highly adaptable, results-oriented, and comfortable navigating ambiguity in a fast-paced environment.
Client Description
Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
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