Operations Admin Apprentice

Business Administration Apprentice

Seeking a motivated Business Administration Apprentice gaining hands-on experience in office management, customer service, and administrative support. Eager to contribute to business operations while developing key skills in organisation, communication, and teamwork.

What you'll do at work

• Work in both accounts and service departments
• Answer telephone calls promptly
• Advise the team of sites to attend by telephone and email
• Liaise with customers regarding booking dates/times for our staff attendance
• Use IT skills for all job placements, parts purchasing, and customer/supplier invoicing
• Use Excel and Word to record jobs attended by date and engineer
• Use Microsoft Outlook to email customers and engineers
• Prepare invoices and estimates from job sheets completed by engineers
• Take debit/credit card payments over the telephone via a virtual terminal
• Administer contract customer servicing paperwork
• Check stock levels on a weekly basis and arrange and/or order parts & cleaning products as required
• Accept delivery, unpack, check delivery notes, and put them away in related stores
• Filling of invoices, job faxes/emails, remittances, purchase invoices
• Attend all relevant training courses

Where you'll work

17 LOWER DOCK WALK
LONDON
E16 2GT

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIDSON TRAINING UK LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.