Wilmington plc
Operations Administrator
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Operations Administrator
Operations Administrator (9-Month FTC)
Company Outline
- Location: Office based, Cannock
- Salary: £26,227.50 per annum (pro rata for part-time)
- Contract Type: 9 months Full-Time Contract
What We Can Offer You
- 25 days annual leave (pro rata for part-time & fixed-term roles)
- Additional holiday purchase
- Hybrid working
- Performance-related bonus
- Life assurance
- Vitality private healthcare
- Subsidised gym memberships
- Cycle to Work Scheme
- Discount vouchers
- Access to wellbeing resources
About the Role
At Phoenix Health & Safety (part of Wilmington plc), we're seeking a **highly organised Operations Administrator to support the smooth running of our Operations Department—a data-driven, customer-facing administrative role delivering health & safety training solutions.
You’ll handle a high volume of tasks, maintain accurate records, and ensure all course procedures and policies are followed while providing excellent customer service to students.
As an integral part of a collaborative team, you’ll need to prioritise efficiently, adapt to new systems, and maintain the highest standards of accuracy and confidentiality.
Key Responsibilities
- Manage course administration, including:
- Enrolling delegates onto online accounts
- Registering delegates with awarding bodies
- Processing and submitting course results
- Creating and running client reports
- Ensuring compliance with all course policies and procedures
- Handling student enquiries via phone and email professionally
- Sending certificates within KPI deadlines
- Supporting colleagues with general administrative tasks
- Working with little supervision while delivering consistent results
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Why This Role Excites Us
- Diverse daily tasks that stimulate organisational skills while contributing to student success
- Opportunity to grow with a fast-paced organisation in health and safety education
- Hybrid working flexibility and a supportive team environment
- Meaningful impact on student outcomes and training programme delivery
Challenges You’ll Face
- Juggling high-volume data entry and administrative processes under strict deadlines
- Balancing multiple priorities while maintaining absolute accuracy
Requirements
Essential Qualifications & Skills
- Proven experience as an Administrator (or comparable role)
- Outstanding communication skills (verbal and written)
- Exceptional organisational skills with spatial attention to detail
- Ability to prioritise tasks, manage workloads, and multitask effectively
- Self-motivated, trustworthy, and adaptable in a team of 7
- Ability to handle confidential information professionally
- Full Microsoft Word & Excel proficiency
- Permission to work legally in the UK by employment start date
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Desirable Qualifications & Experience
- Experience with e-learning platforms or a similar educational environment
About Us
Phoenix Health & Safety, part of Wilmington plc, is a leading provider of health and safety training and consultancy. Our mission is simple: empowering individuals and businesses through expert education and impactful solutions.
Join a culture that celebrates individuality and inclusivity, ensures work-life balance, and invests in long-term career development. Whether you're returning to work or confidently progressing, your role with us will be meaningful, collaborative, and rewarding.
Disability Confident Employer: We guarantee an interview to successful candidates with disabilities who meet the essential criteria. reasonable adjustments required for applications/interviews? Contact via [resources available on the career site].
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