The Cinch Group
Operations Administrator/ Call handler role
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
The Cinch Group is a specialist outsourcing provider focused on simplifying payroll, accountancy, and legal support for businesses. The company offers services in Umbrella Payroll, CIS, Limited Company Accountancy, Payroll Bureau, and comprehensive legal support, helping clients manage complex administrative tasks with ease. Cinch aims to deliver outstanding customer service through knowledgeable and friendly professionals in legal, accounting, and payroll. The team positions itself as a reliable, positive, and integral extension of clients’ businesses, dedicated to making essential processes straightforward and efficient. At Cinch, “we see to it” reflects the company’s commitment to consistency, clarity, and dependable support.
Role Description
The Operations Administrator/Call Handler is a full-time, on-site role based in the Greater Sheffield Area. This role involves:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Handling inbound and outbound calls
- Responding to client inquiries
- Providing accurate information about Cinch’s payroll, accountancy, and legal support services
- Managing day-to-day administrative tasks such as data entry, updating records, preparing documents, and supporting operational workflows
- Coordinating with internal teams to ensure smooth service delivery
- Escalating issues where necessary
- Maintaining high standards of customer service
- Monitoring queues
- Prioritizing tasks
- Contributing to continuous improvements in processes and client experience
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Strong customer service and communication skills, with the ability to handle calls professionally and build positive client relationships
- Solid administrative assistance and operations management skills to support day-to-day office functions and operational processes
- Analytical skills to interpret client needs, identify issues, and support accurate data handling and problem resolution
- Comfort working in an on-site environment in the Greater Sheffield Area, with reliability and punctuality
- Proficiency with standard office software (e.g., MS Office, CRM systems) and accurate data entry skills
- Previous experience in an administrative, call handling, or customer service role, ideally within payroll, accountancy, or professional services
- Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced environment
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills