Wilmington plc
Operations Administrator
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Operations Administrator
Operations Administrator – 9-Month Fixed-Term Contract
Location: Office-based, Cannock Salary: £26,227.50 per annum (pro rata) Contract Type: Fixed-term (9 months), Full-TimeContract
What We Can Offer You
- 25 days annual leave (pro-rata for part-time/fix-term roles)
- Additional holiday purchase
- Hybrid working
- Performance-related bonus
- Life assurance
- Private healthcare (Vitality)
- Subsidised gym memberships
- Cycle to Work Scheme
- Discount vouchers
- Access to wellbeing resources
About the Role
We, Phoenix Health & Safety (part of Wilmington plc), are seeking a highly organised Operations Administrator to join our growing Operations team. This data-driven role is essential for ensuring the smooth running of the department, supporting students, and maintaining strong administrative processes.
Key responsibilities include:
- Customer service – Responding to student enquiries via telephone and email.
- Task management – Prioritising a high-volume workload under pressure.
- Policy compliance – Ensuring course procedures and awarding body registrations are accurately followed.
- Data accuracy – Managing delegate registrations, results submission, and reporting (adhering to KPI deadlines).
Key Responsibilities
- Course administration
- Managing course registrations, enrolments, and online accounts for delegates.
- Processing and submitting course results to awarding bodies.
- Ensuring delivery of certificates to students on time.
- Compiling and distributing client reports.
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Customer support
- Providing proactive and accurate responses to all student inquiries.
- Acting as first-point-of-contact for operational queries.
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Operational compliance
- Assisting colleagues with general administrative tasks.
- Checking course procedures and policies against an awarding body’s requirements.
- Ensuring all procedures align with internal standards.
Why This Role Excites Us
✅ Meaningful impact: Every task supports our students’ journey through training. ✅ Varied workload: Develop ** organisational skills** while contributing to training excellence. ✅ Collaborative team: Work alongside 7 other administrators in a supportive environment.
The Challenges
⚠️ ** Accuracy under pressure:** Demand for high-volume data entry, KPI deadlines, and multi-tasking. ⚠️ ** Adaptability:** Ability to learn new software and evolve alongside hybrid processes. ⚠️ ** Student focus:** Must balance administrative tasks with rapid response to queries.
Essential & Desirable Skills
Must-Have Capabilities
- Proven experience as an Administrator (administrative/operational environment).
- Outstanding communication skills (written, verbal, telephone).
- Highly organised, with strong attention to detail.
- Excellent prioritisation and time management.
- Capacity to handle confidential information.
- Ability to multitask efficiently.
- Strong customer service orientation.
- Independent worker with a proactive approach.
- Experience adapting to new software packages.
- Fully conversant in Microsoft Word and Excel – including intermediate/advanced functions.
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Nice-to-Have
- Experience with e-learning platforms or virtual client management systems.
About Phoenix Health & Safety
As a leading provider of health and safety training, we help businesses and individuals navigate leadership, compliance, and industry standards. Our rapid growth means this is a great time to make an impactful contribution to professional development.
Key Legal Note
The duties outlined above represent the primary responsibilities, though there may be other tasks assigned. This role will remain open until an offer has been issued. Furthermore, Eagles View Training Ltd (our legal iteration) reserves the right to extend or further consider applications as necessary.
Apply Now
Applications will be submitted via [Wilmington Career Portal]([link redirect]). We are a Disability-Confident employer: if you meet the criteria and require reasonable adjustments or wish to apply under our interview guarantee scheme, please contact employer after submitting.
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#LI-Onsite employment status requirements apply.
Work That Means Something
At Wilmington plc, your role aligns with broader GRC (Governance, Risk, Compliance) solutions, empowering businesses to operate ethically and effectively. Join us today to help students succeed – and shape the future of health and safety training. Click ‘Apply’.
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