Riskhub
Operations Administrator
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Compliance Operations - Overview
Axion Consultancy is a specialist fire safety and compliance business operating across residential, commercial, and public sector buildings throughout the UK. The Compliance Operations department is the engine of service delivery within Axion, responsible for the day-to-day coordination and fulfilment of occupancy fire safety services including fire risk assessments, life safety systems checks, and asset tagging and surveys. The team works closely with clients to ensure their buildings remain safe, compliant, and audit-ready, managing the scheduling, tracking, and completion of compliance programmes across large and often complex property portfolios. This is a fast-paced, client-facing operational environment where attention to detail, strong communication, and a commitment to quality are essential.
Operations Administrator – Compliance Operations
- Reports to: Senior Account Manager
- Location: London office
- Employment Type: Full-time
- Hours of work: 40 hours per week
- Salary: £30,000 - £33,000, depending on experience
About the Role
We are seeking a dynamic and organised individual to join our team as a Junior Account Manager. In this role, you will play a key part in our fire risk assessment team, overseeing the allocation of work to field-based assessors, ensuring timely completion of assessments, and maintaining high-quality standards. The ideal candidate will have good organisational skills, the ability to work under pressure and be an all-round team player.
The candidate will have good Excel knowledge and a willingness to learn new systems as and when required.
About Axion Consultancy Limited
Axion Consultancy is part of the Riskhub Group. We're a passionate and collaborative team united by a shared goal: revolutionising property compliance through innovative technology. We take immense pride in our achievements, knowing that none of it would be possible without the dedication and talent of our people.
As an energetic, forward-thinking and female-led business, we are all about our people. We are growing rapidly year-on-year and it’s the people within the business that powers it. We are on the lookout for dedicated, ambitious colleagues who want to be part of a team where everyone’s ideas are welcome, and everyone’s role is essential to our collective growth and success.
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The core set of behaviours that characterise our ethos and drive everything we do are:
- We speak clearly, honestly and with passion for what we do.
- We take time to understand problems so we can give confident solutions.
- We are a unified team, developing Riskhub together, because we believe what we're doing is good.
- Everyone's ideas are valid and welcome.
- Our entire team is empowered to make decisions.
- We get things done.
Key Responsibilities
This role requires excellent organisational and clear confident communication skills with both field-based assessors and clients. Responsibilities include:
Allocation of Work:
- Efficiently allocate fire risk assessment tasks to field-based assessors based on their expertise, workload, and geographic location.
- Prioritise assignments to meet organisational and client deadlines.
Manage Data:
- Maintain databases to efficiently store and manage large volumes of structured and unstructured data.
- Conduct regular data quality checks, identify discrepancies, and collaborate with relevant teams to address issues.
- Provide support for data analysis initiatives by preparing and organising datasets for analysis.
Quality Assurance:
- Provide regular feedback on reviews of completed fire risk assessments completed to allocated clients.
- Provide feedback to assessors for continuous improvement.
Communication:
- Serve as the primary point of contact between field-based assessors and the central office for program related queries.
- Facilitate clear and timely communication regarding schedules, client requirements, and any challenges faced by assessors.
Training and Development:
- Coordinate training sessions or workshops to keep assessors updated on industry standards, regulations, and company policies.
- Assist in identifying opportunities for professional development and growth within the team.
Documentation and Reporting:
- Maintain accurate records of assigned tasks, completed assessments, and any issues encountered.
- Generate reports on team performance and progress for management.
Resource Management:
- Monitor and manage the availability of resources required for field-based assessments, including personnel, equipment & Uniform.
You should apply if you:
- Have proven experience in a coordination role, preferably in field engineer, fire risk assessment or a related field.
- Excellent organisational and time-management skills.
- Effective communication and interpersonal abilities.
- Detail-oriented with a focus on quality assurance.
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Benefits
In addition to working with fantastic colleagues, we offer the following benefits:
Time Off & Flexible Working
- 25 days paid annual leave plus statutory holidays
- Birthday leave
- 4 PM finish on Fridays (no meetings)
- Flexible working environment with 4 days in our London hub (Farringdon)
Health & Wellbeing
- Comprehensive medical and dental insurance
- 5% pension contribution
Culture & Community
- Weekly afternoon tea/pastries and monthly pizza days
- Regular team events and socials
- Coffee machines and fruit bowls in office
Career Development
- Learning and development fund
- Performance-related bonus
Additional Perks
- Electric vehicle scheme
- Referral bonus scheme
- Perkbox benefits & rewards
Work Location
The role is based in our London hub, located in Farringdon for 4 days office based and Friday working from home.
We prioritise diversity and inclusion, recognising the importance of representing our diverse customer base. We strive to attract the best talent and create an environment that supports and includes all individuals.
Interview Process
Our goal is to keep the interview process fairly simple to keep you engaged, but thorough enough to help us each understand if we’re a good fit for each other.
This is what the process will look like for this role:
- Step 1: 30-min initial meeting to get to know each other with the Operations Director/HR Manager to discuss your background and past experiences – so that we can understand if your skills and expertise match what we’re looking for
- Step 2: 60-min in person meeting to get to know each other with the Operations Director/HR Manager to discuss your background, past experiences, the role and the expectations further.
Throughout the process we’ll give you insights into Axion and Riskhub, our current product suite and vision for the future. We welcome any questions as we want to make sure, you’re joining a team and company you’ll be excited to be part of.
If you’d like to, we’ll also be able to arrange for you to meet more people from the team.
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