UST
Operations Administrator with MS-Excel ( Associate III - BPM)
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Role Description
Location: Nottingham
Permanent/ Fixed term contract for 12 months
Immediate joiners preferred
Applicants must be legally authorized to work in the United Kingdom without the need for current or future visa sponsorship
We are looking for an organised and detail focused Operations Administrator to support day today operational delivery across multiple workstreams. This role is delivery focused, requiring the ability to manage administrative and data driven tasks while consistently meeting Service Level Agreements (SLAs).
You will work closely with internal teams, clients, and suppliers to ensure accurate data processing, responses to queries, and adherence to operational controls and procedures.
Key Responsibilities
Maintain and update consumer and commercial data across client systems
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Manage workloads across multiple tasks to meet SLAs
Monitor and manage shared client mailboxes
Respond to operational queries from internal teams, clients, and suppliers
Escalate risks, delays, or data issues promptly to support SLA delivery
Use Microsoft Excel to track workloads, log activity, and support operational reporting
Handle telephone communications where required, in line with client expectations and SLAs
Follow client policies, procedures, and compliance requirements
Key Skills &Competencies
Attention to Detail: Strong focus on accuracy and data integrity
Workload Management: Ability to manage competing priorities
Accountability: Takes ownership of tasks and follows through to completion
Organisation: Plans and prioritises effectively
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Communication: Clear written and verbal communication with internal and
external stakeholders
Teamwork: Supports colleagues and contributes positively to team performance
Essential Experience
Office based administrative or operational role
Experience working to SLAs or deadlines
User of Microsoft Excel (tracking, logging, basic reporting)
Comfortable working across multiple systems and processes
Desirable Experience
Exposure to personal debt, insolvency, or financial services environments
Experience working with shared mailboxes or operational queues
Understanding of compliance driven or regulated processes
#UST
Skills
knowledge process outsourcing,business process management,client interaction,data analysis,
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