Talent
Operations Agent
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Operations Agent
Job Description
Key Responsibilities: Deliver outstanding customer service both face-to-face and over the phone Manage incoming calls and respond to customer queries in line with company procedures and service standards Support the day-to-day administrative and operational activities within the Service Centre Welcome and assist all visitors to the Service Centre in a professional manner Handle problem shipments and arrange redistribution in accordance with company procedures Use internal systems and applications to accurately process operational tasks Prioritise and manage workload effectively in a fast-paced environment Maintain compliance with Health and Safety, customs, security, and company policies Act as Service Centre Receptionist when required Work collaboratively with colleagues to ensure consistently high service levels Escalate any operational or security concerns appropriately.
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Skills and Experience: Excellent verbal and written communication skills Strong customer service and interpersonal skills Good IT and administrative skills Ability to multitask and work under pressure Strong problem-solving and decision-making abilities Confident building working relationships across teams Operational or logistics experience preferred Knowledge of Dangerous Goods procedures would be advantageous Previous experience within express logistics or operational processing is desirable
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