Montpellier Resourcing
Operations Analyst- Banking (Cantonese and Mandarin)
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Up to £45,000 per annum (depending on experience)
12 Month Fixed Term Contract
Hybrid working (4 days in the office and 1 day WFH)
We are recruiting on behalf of a leading international bank seeking a versatile Business Analyst to join their London Branch on a 12-month fixed term contract. Reporting to the Head of E-Channel Section, this is a dual role combining strategic project delivery with day-to-day operational support. You will evaluate and improve business processes and workflows while ensuring smooth daily support for internal teams and external customers, acting as a key link between the business and the IT function on department projects.
Fluent Cantonese and Mandarin are essential for this role
Key Responsibilities
- Business Requirements: Gather, analyse and document business requirements, reviewing and improving workflows to enhance efficiency and the customer experience.
- IT & Systems Liaison: Communicate with the IT team on projects on behalf of the department, acting as the key point of contact between the business and technical teams.
- Project Delivery: Assist in project coordination and implementation, collaborating with teams across the bank to deliver and embed process improvements.
- Testing & UAT: Create test cases and carry out testing from the user perspective, performing user acceptance testing (UAT) for system and process changes.
- Documentation & Training: Prepare user guides, process documentation and training materials to support new systems, processes and ways of working.
- Operational Support: Handle hotline calls and respond to internal and external enquiries, providing daily operational and administrative support, and remaining flexible to deal with customers over the phone when a member of the team is on leave.
- Compliance & Risk: Ensure adherence to internal policies and procedures, comply with all applicable regulations, rules, codes and standards, and follow established risk control guidelines to identify, assess, report, mitigate and monitor risk.
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Requirements
- Fluent Cantonese and Mandarin are essential
- Good communication skills and strong Excel skills – Power BI experience is an advantage.
- Ability to create test cases and carry out testing from the user perspective.
- Able to communicate effectively with IT teams on projects on behalf of the department.
- Flexibility to support customers over the phone to provide cover when team members are on leave.
- Experience in retail banking and/or business analysis (customer service, online banking and/or card industry experience is a plus).
- Familiarity with digital banking tools (e.g. mobile apps, digital wallets) and a strong understanding of core banking processes (e.g. payments, compliance).
- Analytical mindset with problem-solving skills, and hands-on experience translating complex business requirements into Epics, User Stories and clear acceptance criteria – familiarity with JIRA is preferred.
- Comfortable working with data analysis; knowledge of basic SQL or Power BI is an advantage.
- Excellent communication skills, both verbal and written, for engaging with customers and collaborating with stakeholders.
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This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Resourcing Associates Limited are those of an Employment Agency.
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