UK Regulators' Network
Operations Analyst – Heat Networks
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Heat Network Operations Analyst – Ofgem
The energy regulator for Great Britain, OFGEM is an independent energy regulator driving the transition to a cleaner, greener, and more affordable energy system for Great Britain.
About the Role
OFGEM is expanding its Heat Networks directorate to tackle the 2026 regulation of the heat networks sector, a high-profile, growth-driven industry. We are seeking Heat Network Operations Analysts to play a critical role in shaping and operationalising the new regulatory framework. This requires a blend of operational insights, compliance expertise, and a customer-centric mindset.
Your opportunity: Support Ofgem’s mission to protect energy consumers, especially those in vulnerable circumstances, by ensuring fair treatment, transparency, and competitive pricing in the rapidly evolving heat network market.
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Key Responsibilities
Initially, you will work closely with policy, compliance, and digital teams to:
- Design and implement operational processes for the heat networks sector.
- Establish regulatory KPIs and success metrics for market engagement.
- Develop methodologies to monitor operator compliance, market conduct, and consumer outcomes.
Over time, the role shifts towards delivering hands-on operational services, such as:
- Coordinating audits and inspections against regulatory standards.
- Managing operator interactions (stakeholder engagement, requests, transparency reporting).
- Supporting data-driven assessments to ensure compliance and consumer protection.
Requirements & Skills
- Proven experience in operationally-focused roles, ideally within utility, regulatory, or energy sectors.
- Strong analytical and data-savvy skills to interpret trends and propose solutions.
- Solid understanding of compliance frameworks and market regulations.
- Exceptional stakeholder and communication skills for collaboration and reporting.
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Experience in policy briefing, market oversight, or consumer protection is highly desirable.
Benefits
- Work on a supporting initiative that is setting new industry standards.
- Impact dynamic cross-sectional projects spanning policy, compliance, and operations.
- Flexible/hybrid working arrangement (London, Glasgow).
Eligibility & Closing Date
- Contract Type: Full time / Part time / Permanent
- Locations: London, Glasgow
- Working Patterns: Hybrid / Office-based
- Closing Deadline: 13 July 2026
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