How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Operations Analyst
Location: Manchester / Hybrid - 2 days in the office.
We’re Ryft, a fast-growing FCA-regulated payments company making it radically easier for platforms to onboard, verify, and pay out their sellers. We’re scaling fast and looking for a sharp, detail-driven Customer Operations Analyst to join our team.
This isn’t just another support role. You’ll be right at the heart of the action owning onboarding, keeping us compliant, and making sure our customers get fast, frictionless support from day one.
What you’ll be doing:
- Own onboarding: Review business documents, verify identities, and approve new customers.
- Handle support tickets in Freshdesk, answer questions, resolve issues, and keep response times tight.
- Run KYC/KYB checks and support compliance workflows to keep us moving quickly and safely.
- Collaborate with our Risk & Compliance teams to ensure we stay ahead of any potential issues.
- Monitor customer activity and flag anything suspicious or unusual.
- Keep things tidy: Maintain accurate internal records and make sure procedures are followed.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we’re looking for
- Detail-oriented and solutions-focused, you spot issues early and solve them fast.
- Clear, professional communicator, written and verbal.
- Experience in customer ops, onboarding or support (ideally at a fintech, payments platform, or similar).
- Familiar with tools to manage tickets and third-party verification platforms (Onfido, Veriff, Sumsub, etc.).
- Bonus if you understand KYC/AML or compliance workflows.
- Comfortable in a fast-paced, remote-first start-up — you’re self-motivated and proactive.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Nice to have
- Background in fintech, payments, or other regulated financial services.
- Experience with CRMs, onboarding flows, or automation tools like Zapier or HubSpot.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills