Hastings Direct
Operations Analytics Manager - Retail Operations
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Job Title: Operations Analytics Manager
Location: Bexhill, London or Leicester (hybrid)
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role Overview
As our Operations Analytics Manager, you’ll be responsible for leading analytics that drive performance, efficiency, and customer outcomes across our Retail Operations. You’ll be working at the intersection of data, operations, and customer experience, translating complex operational data into actionable insight that informs decision-making at both tactical and strategic levels. You’ll also have line management responsibility.
Job details – you’ll need to have demonstrable experience in:
- Leading the delivery of high-quality operational analytics, insights, dashboards, and performance reporting whilst also understanding the importance of storytelling to a variety of stakeholders
- Developing a deep understanding of customer journeys, processes, and demand drivers to be able to translate data into actionable recommendations for senior stakeholders
- Leading the coordination and data element of benefit tracking that assesses the success of initiatives and return on investments, acting as a bridge between Retail Operations and Commercial and Digital
- Supporting our three-year plan process, working with partners across the Operations, Commercial, and Finance to look at ongoing and future opportunities, supporting continuous improvement and process redesign
- Acting as a trust analytics partner to operational leaders presenting evidence-based insights to influence decisions
- Responsibility for the management of at least one analyst with wider expectations to set quality standards and best practice to junior analysts
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Essential Skills/experience
- Experience with large, complex data sets and data visualization tools (PowerBI) from a senior leadership perspective – combining excellent analytical skills with the ability to problem solve
- Proven people leadership experience, with demonstrable knowledge of coaching and developing high-performing teams
- Clear and confident communicator – able to translate complex data into clear and straightforward recommendations to stakeholders at all levels and technical understanding, with consistency across reporting channels
- Naturally curious, with a strong customer focus and a commercial mindset
- Knowledge of working in insurance or other regulated environment or large customer operation is beneficial
The interview process
- Recruiter intro/screening call
- 1st stage interview with hiring leader
- 2nd interview with hiring leader’s leader
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably, we are unable to offer sponsorship for this role.
Benefits: in addition to a competitive salary and £5k car allowance you will also receive…
- Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
- Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
- Physical wellbeing – as a Band 4 colleague, Hastings pays for you to receive private medical insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
- Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice, and free access to financial wellbeing support
- Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups, and a dedicated team to make sure we are covering your needs
- There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year, and much more...
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Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training, and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
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