UNION
Operations and Client Relationship Manager
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About UNION
UNION is a leading managed office provider. We handle everything that makes an office work: fit-out, maintenance, health and safety, internet and network, housekeeping and evening cleaning.
Our clients are high-growth businesses in leased offices, typically 2,000 to 20,000 sq ft, that want a workspace that runs efficiently without having to manage it themselves.
We’re a lean and experienced team, growing fast, and we hold ourselves to an extremely high standard.
The Role
This is a high impact role that makes our commitments real. You'll manage a portfolio of clients; running the day-to-day scheduling and tracking, while also stepping back to ensure clients are genuinely happy; whether this is through calls, meetings or coffees.
The pace is quick. You’ll move from proactive compliance items to internet issues to reactive faults, handling each calmly and efficiently.
What You’ll Do
- Scheduling of compliance tests and remedials (e.g. Emergency Light Testing, Water Risk Assessments, HVAC Servicing).
- Scheduling of Health and Safety Risk Assessments and reviewing Reports; understanding the requirements, flagging these to clients and monitoring actions required by Landlords, Clients or UNION.
- Managing reactive issues. You’ll be the first point of contact when there’s a fault. You’ll assess the issue, work with the maintenance team, review the jobsheets on completion, and explain the outcome to clients in plain terms.
- Build relationships with suppliers, working together to strengthen partnerships.
- Keep all tickets and tasks live and up to date on our platform, your everyday go-to.
- Build client relationships. You’ll be the key contact for a number of clients, managing your own diary of check-ins, feeding client sentiment back to the team, and making recommendations specific to each client.
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Who We’re Looking For
5+ years’ experience in managed offices, property or facilities management, or workplace mobilisation. You’ll recognise yourself in most of these:
- You can manage multiple clients and contractors, timelines and workstreams at the same time without things slipping.
- You have worked with Building Managers and suppliers and know how to keep things moving.
- You have the ability to manage multiple concurrent streams of work.
- You’re able to prioritise and plan ahead.
- You can think on your feet and use your initiative.
- You are familiar with compliance, H&S and building regulations (preference not essential).
- You communicate clearly with clients, contractors and the team, and you enjoy building relationships.
- You stay composed when things get busy.
- You are comfortable with budget management.
- You’re a team player.
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Why UNION?
- You will own a function that is central to how our clients experience UNION.
- You will learn and progress quickly, with the opportunity to grow as we do.
- You’ll work closely with the senior team in a dynamic environment where your contribution is visible and valued.
Interested? Please send your CV to enquiries@unionspaces.co.uk by Wednesday 29 July.
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