PA Consulting
Operations and Improvement Consultant - Process Optimisation in Financial Services
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Operations and Improvement Consultant - Process Optimisation in Financial Services
Company Description
We believe in the power of ingenuity to build a positive human future.
As strategies, technologies, and innovation collide, we create opportunity from complexity.
Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.
We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. With deep expertise across consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.
PA: Bringing Ingenuity to Life.
Job Description
Role: [Consultant / Senior Consultant] in Operations and Improvement (Hybrid working, London Victoria office-based)*
Hybrid working - minimum 2 office/client-site days per week. On-site requirements may extend to up to 5 days per week, depending on the role or assignment.
urpdate ASAP.
About the Role
Are you passionate about building operational improvement and excellence?
If so, this Operations and Improvement consultancy role, primarily within the Financial Services sector (Banking, Wealth, and Asset Management), could be an ideal fit.
We are hiring for more than just the usual experience—like you, we value adaptability and effectiveness over ticking checkboxes. Say hello to our next consultant!
Based at our London Victoria office, this hybrid role prioritises collaboration and client impact, with comprehensive career development opportunities.
Responsibilities
You’ll work across a breadth of improvement methodologies to drive real, measurable outcomes:
- Operational effectiveness & efficiency through Lean and Six Sigma
- Process optimisation in financial services back, middle, and front-office environments
- Service design to elevate client operations
- Change and implementation management
- Training development and delivery, aligning with leadership’s aspirations
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Additionally, you’ll be expected to:
- Facilitate workshops and provide evidence-based stakeholder insights
- Navigate complex and high-level stakeholder relationships with clarity and influence
- Troubleshoot tough operational challenges, leveraging creativity and ingenuity
- Ensure sustained impact by embedding solutions that last
Key Requirements
Must-Have Experience
- Demonstrated expertise in operational improvement across front, middle, and back-office services
- Proven track record of leading large assignments and cross-functional teams
- Focus: financial sector (preferred), but transferable financial experience considered
- Ability to realise business benefits – deliver on promisin ON time, ON budget
- Deployment of cutting-edge techniques such as:
- Digital transformation, cost management & change leadership
- Leadership in lean or lean-6sigma (including black belt certifications a plus)
- Influence agility— confident collaborating at all organisational levels
Soft Skills & Drive
- Personal and professional ambition— ambition fuels career growth
- Relationship-building skills: internal and external teams synchronize'd
- Client focus and adaptability – we aim for the highest service standards
- Prior consultancy experience (internal/external) • hardly desirable
Strategicged Beneficials
A career move that prioritises human difference, diversity, and purpose. If you align with this vision, explore further.
Finally
Your personal story and potential matter. Don’t hesitate to apply—we welcome those proactive yet refreshingly unscripted.
Apply Today
Complete the online application process: [PA’s Career Page].
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Security Clearance Note
Please note:
- All candidates undergo the Baseline Personnel Security Standard (BPSS).
- Some roles require higher clearance (e.g. NV Rabbi UK requirement for 5+ consecutive residency):
- Must qualify as a British citizen or having UK residency exceeding 5 years.
Check the UK Government’s national security vetting guidelines if unsure.
Life at PA
Our Purpose
Life at PA embrace our growth and impact together: sharing opportunities, coaching, and digging deeper into what makes us brilliant.
Unlocking potential—your own and our teams’.
We proudly support equal opportunities (see Equality, Diversity and Inclusion Policy).
Comprehensive Benefits
Work Experience
Enriching careers and work-life balance through:
- Private health insurance + lifestyle benefits
- 25 paid days annual leave (plu 5 bonus*) †— UK limits**
- Generous pension scheme
- Community/charity initiatives
- Performance-based bonus
- Share ownership
- Tax-perks for cycle to work schedules and GIVE AS YOU EARN charity-wholesaling
Psychological, Financial & Professional Support
We prioritise mental wellbeing with provisions for:
- Tailored IVF subsidies
- ** fertile leave** (optional pregnancy-related breaks within UK boundaries)
- Parenting support (including adoption assistance and fostering funding)
- Comprehensive new parent training
(Note: Conversation on data/service access focuses on individuals prior eligibility)
Adjustments & Accessibility
If you require accommodation or support during this recruitment process (e.g., interview adjustments), please contact: recruitmentenquiries@paconsulting.com
*Days are in working terms, once adjusted for bank holiday proliferations.
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