Operations and Maintenance Client Relations Account Manager

Title: Operations and Maintenance Client Relations Account Manager

About the job: The Operations and Maintenance Client Relations Account Manager is typically responsible for overseeing the operations and maintenance (O&M) services for key accounts within the Company. This role involves managing relationships with clients, ensuring the efficient and effective delivery of O&M services, and optimising operational processes to meet client needs and contractual obligations. You will be the primary point of contact for our most important, named clients of long-term Operations and Maintenance contracts.

About Ecovision: Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK. We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation. Benefits of working at Ecovision Asset Management: Free work social events including Christmas Party and summer BBQ Strong team culture, our staff are our focus Contributory pension (up to 5%) with overpayment option Buy and carry over annual leave facility Death in service cover Company sickness pay Employee Assistance programme 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days Long service awards Excellent maternity, adoption, surrogacy and paternity benefits Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression Flexi working of hours and location that facilitates a work/life balance Bike to work scheme

What you’ll do:

Main Responsibilities Build and maintain strong client relationships through regular communication, reviews, presentations, and surveys, proactively managing contract renewals from at least 6 months prior to expiry to achieve customer satisfaction targets and 100% retention. Manage contracts with clients Coordinate and collaborate with Operations to schedule planned and reactive works, ensure Ecovision’s service levels are met, and deliver all O&M contractual requirements. Contract Management Produce contractual and ad hoc client reports and share management information via agreed portals Prepare 12-month portfolio, budget, and operational forecasts Manage performance guarantees, client-owned stock, and exception/project works Support invoicing, credit control, and resolve queries or aged debt issues Analyse management information, implement improvements, and apply contractual uplifts Manage FiT submissions and OFGEM compliance where applicable Onboarding and Upselling Collect asset register data from client, review, liaise with IT to upload and take follow up action where needed to populate/cleanse data Upselling – Identifying opportunities to upsell our services and maximising these opportunities against budgets Database management on salesforce and EAMS II Asset Register data maintenance Maintain accurate data across Salesforce and the Asset Register, including meter changes, manual reads, MCS updates, terminations, and account suspensions Update and validate asset records across monitoring platforms and portals Identify, escalate, and resolve data discrepancies between providers and portfolios Manage meter and inverter validation and oversee third-party meter read data (e.g. Orsis, Passive, MOL) Other Account Management duties Identification and escalation of risks and opportunities Identifying and implementing areas of efficiency.Drafting and implementing process maps/procedures Critical Path/Budget forecast for Annual Inspections (with all departments and customers) Other duties The post holder may be required to undertake other reasonable ad hoc duties as appropriate and requested by their Line Manager.