Ecovision
Operations and Maintenance Client Relationship Executive
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Operations and Maintenance Client Relationship Executive
Department: Client Management / Operations
Reports to: Senior Client Relationship Manager
Location: Quedgeley (Hybrid)
Role Type: Full time
Ideal for: Recent graduates seeking their first role in client management, operations, or data driven administration.
About the job:
To provide structured administrative, data, and coordination support to the Client Relationship Management (CRM) function. The role ensures accurate reporting, smooth client processes, and effective communication across internal teams and external stakeholders. This is an excellent first role for a graduate looking to build experience in client management, operational delivery, and renewable energy sector processes.
About Ecovision:
Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK. We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation.
Benefits of working at Ecovision Asset Management:
- Free work social events including Christmas Party and summer party
- Strong team culture, our staff are our focus
- Contributory pension (up to 5%) with overpayment option
- Buy and carry over annual leave facility
- Death in service cover
- Company sickness pay
- Employee Assistance programme
- 25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
- Long service awards
- Excellent maternity, adoption, surrogacy and paternity benefits
- Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
- Flexi working of hours and location that facilitates a work/life balance
- Bike to work scheme
What you’ll do:
Main Responsibilities
Client Administration & Support
- Maintain and update client trackers including 50/50, Invalid Contact Tracking, and non‑contractual work (Exceptions) during the transition from spreadsheet reporting to an interactive client portal.
- Support preparation and scheduling of client meetings, ensuring agendas, materials, and actions are organised and distributed.
- Manage the CRM inbox, triaging and responding to basic and reactive queries.
- Provide holiday cover for CRM, ensuring continuity of communication and client support.
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Portal & Data Management
- Manage various client portals on an ongoing basis, ensuring data accuracy, updates, and issue resolution.
- Upload meter images for the Client and the FIT Licensee, ensuring correct formatting and compliance with submission requirements.
- Conduct data review and basic analysis for client datasets, escalating anomalies to senior CRM colleagues.
- Support FIT data processing, including:
- First‑round submissions
- Handling rejections and failures
- Clearing on‑hold blockers (issues preventing payment from the FIT Licensee to the Client) in conjunction with Customer Operations
- Supporting senior CRM colleagues with second‑round submissions and final validation checks
Reporting & Analysis
- Prepare and issue monthly KPI reports for client review meetings.
- Support compilation of board‑level reporting packs, including data extraction, validation, and coordination with CRM on narrative sections.
Operational Coordination
- Produce and maintain non‑contractual work (Exceptions) reports, ensuring updates from clients are accurately reflected in the CRM.
- Track progress of non‑contractual work through to completion, liaising closely with Customer Operations to escalate actions, maintain momentum, and ensure timely resolution.
- Coordinate with internal teams to ensure all client updates, work statuses, and escalations are captured and progressed effectively.
Other duties
- The post holder may be required to undertake other reasonable ad hoc duties as appropriate and requested by their Line Manager.
What you’ll need:
Skills and experience
Skills & Competencies
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- High attention to detail, particularly in data handling and reporting.
- Confident communicator, able to work with internal teams and external clients professionally.
- Proactive approach to problem solving and workflow tracking.
- Competent in Excel, CRM systems, and client portals (Salesforce experience advantageous).
- Ability to work independently while contributing effectively to team objectives.
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Experience & Qualifications
- This is an entry-level role, suitable for candidates looking to develop their experience in operations, data, and sustainability.
- Experience in administration, operations support, or client-facing environments is beneficial but not essential.
- Comfortable working with structured data, trackers, and reporting templates.
- Relevant qualifications or equivalent work experience in business, data, sustainability, administration, or a related field would be beneficial but are not essential.
Location: Hybrid, Ecovision, Pure Offices, Quedgeley, Gloucester. Commutable to the Head Office in Quedgeley, Gloucestershire
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive
Why Join Us?
- Opportunity to join a growing solar PV company
- Work alongside a team of passionate and skilled professionals dedicated to sustainable energy
- Competitive salary, benefits, and ongoing professional development.
- Apply today and make a tangible impact in renewable energy!
Diversity and Inclusion statement:
Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to HR on hr@ecovision.co.uk
To apply:
If you wish to apply, please send a CV and covering letter to hr@ecovision.co.uk
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