WSP in the UK & Ireland
Operations and Safety Consultant - Human Centred Design
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Human Factors Consultant – Intelligent Infrastructure
WSP | Intelligent Infrastructure Operations and Safety (O&S) Team
What if you could contribute to work that truly matters? At WSP, you’ll have the scale, opportunities, and intellectual challenge to shape your career while transforming transport, sustainability, and urban infrastructure through human-centered design.
About the Role
We’re seeking Human Factors Consultants to join WSP’s growing Human Centered Design expertise area within the Intelligent Infrastructure O&S team. Your work will drive transformative impact in safety, efficiency, and user-centred design—positioning you at the forefront of critical transport and infrastructure innovation.
Human Centred Design experts within Intelligent Infrastructure ensure space, devices, policies, and systems prioritise user needs, safety, and operational efficiency. You’ll apply human factors principles and research across the full project life cycle, designing systems that are robust, inclusive, and driven by real-world user insights.
Key focus areas span:
- Safety – Assessing risk, mitigating user error, and embedding proactive safety measures.
- Operations – Designing smarter transport workflows (signals, digital interfaces, behaviour change).
- Research & Analysis – From surveys and focus groups to high-fidelity simulation and feasibility studies.
- Transport Futures – Shaping emergent mobility trends and advising on user-centred planning for emerging technologies like self-driving vehicles.
- Environment & Policy – Aligning with decarbonisation, active travel, and transport policy initiatives.
- Data & Training – Crafting manuals and workforce training on data-driven decision-making.
Projects range from improving motorway safety to designing smarter transport hubs, supporting EV charging ecosystems, and rolling out nationwide automated transport solutions.
What You’ll Do
- Apply human factors & behavioural science: Integrate themes like ergonomics, task analysis, and cognitive reliability into highway infrastructure and transport policies.
- Execute research end-to-end: Design, deliver, and report quantitative/qualitative research, including task analyses, risk assessments, focus groups, and participatory methods (e.g., customer journey maps, persona development).
- Uncover and profile user needs: Bring behavioural insight perspectives to high-stakes transport projects.
- Inform design decisions: Use findings to refine safety assessments, operational standards, and smart-city interventions.
- Future-proof transport systems: Research emerging mobility trends, capability matrices for transport stakeholders, and user-ready policy frameworks.
- Support business growth: Propose new services, refine commercial strategies, and collaborate on transformative projects.
- Develop training & awareness: Create operational guidance on data visualisation, AI-driven transport, and cognitive ergonomics.
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What We Look For
- A degree (or equivalent) in ergonomics, human factors, psychology, or a compatible technical field—postgraduate studies in a related area is advantageous.
- Proven experience in human-centred design, co-creative or participatory research methods, and action-orientated analysis.
- Hands-on experience with qualitative data collection (e.g., workshops, focus groups), behaviour profiling, and risk/psychological safety assessments.
- Ability to work intensely across multi-disciplinary teams, meeting tight deadlines while synthesising complex evidence.
- Strong technical communication skills: clear storytelling for technical audiences (reports, presentations, stakeholder briefings) at high quality and within tight time-cost budgets.
- An appreciation of human factors as a core component of reliability, safety systems, and user-systems interplay, particularly in complex (even autonomous) transport landscapes.
- Industry exposure, even briefly, to safety-critical environments or systems within transport/highways.
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Why Join WSP?
Mission-Driven Impact – Build tomorrow’s infrastructure with a team driving social and environmental progress. Growth & Innovation – Develop alongside a global, fast-evolving business poised to shape the future of smart cities and sustainable transport. Diversity & Belonging – A culture that values authentic self, fosters innovation, and celebrates collaboration. From REGs to advanced menstrual support programmes, your well-being is prioritised as fiercely as your contribution. Flexibility & Support – Enjoy hybrid work in modern offices, one hour daily for private focus, and generate, extend, and OrganiseYourHolidays planning (UK/EU flexible leave). Training & Mentor – Attain professional chapters, forensic investigation training, and robust networks alongside like-minded professionals on dynamic teams. Peace of Mind – Free virtual GP access (NHS/Ireland aligned) for prompt medical guidance or workplace adjustments.
About WSP
WSP is a world-leading engineering and advisory firm with over 55,000 employees united in transforming infrastructure. We merge local impact with global ingenuity, harnessing European partnerships to solve the challenges of today and shape the progressive cities of tomorrow.
As a Disability Confident employer, we actively champion inclusion, interviewing all candidates meeting essential criteria who disclose a condition. Adjustments are available on application to support you through the process. We also celebrate diversity, actively evaluating candidates across underrepresented groups.
Join WSP’s Human Factors team and contribute to transport, safety, and urban futures where every system is designed for humans.
Apply Today — Your work, our shared future.
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