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Operations Apprentice
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Kickstart your career with the World’s Best Workplace™ 🌍✨
At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide, and we’re proud to be named the World’s Best Workplace™.
Key Responsibilities ✈️💻
- Sort Operations
- Assist with the manual and automated sorting of shipments to correct destinations.
- Scan, label, and load freight using operational IT systems
- Build and break down Unit Load Devices (ULDs), pallets, and cages in line with procedures and ULD Build principles
- Ensure freight is handled in accordance with service, security, and customs requirements
- Identify, report, and escalate damaged or misrouted shipments
- Maintain housekeeping standards (5S) within the sort area to support safety and efficiency
- Support operations administration
- Ability to support Operations Supervisors with CIS Facilitation
- Working alongside Operations Managers in analysing Operational KPI Data
- Champion processing efficiencies
- Identify, report & escalate health & safety breaches / near miss.
- Assist with ICARE investigations
- Attend local operations meetings
- Work collaboratively with ramp agents and supervisors to meet departure schedules
Health, Safety & Compliance
- Work in line with all health & safety, security, and operational procedures
- Wear appropriate PPE and follow safe manual handling techniques
- Report hazards, incidents, and near misses promptly
- Comply with regulatory and company standards at all times
Learning & Development
- Complete all elements of the apprenticeship programme, including off-the-job training and coursework
- Take responsibility for personal learning, development, and performance
- Gather workplace evidence and participate in assessments as required
- Rotate across operational areas to build broad hub knowledge
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Where you'll work
Building 559
Shoreham Road West, London Heathrow Airport
Hounslow
TW6 3SJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Supply chain warehouse operative (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Conduct risk assessments within the working environment.
- Apply safe working practices in line with associated health and safety legislation and company policy.
- Receive products in line with organisational procedures.
- Store and pick products in line with organisational procedures.
- Dispatch products in line with organisational procedures.
- Decant, pack products in line with organisational procedures.
- Communicate with others verbally, for example internal and external customers, colleagues, and managers.
- Communicate in writing with others, for example internal and external customers, colleagues and managers.
- Load and unload products, considering the product that is to be moved and its current and planned destination.
- Use tools and equipment to aid in product handling.
- Use information technology and digital systems. Comply with GDPR and cyber security.
- Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
- Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
- Support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
- Identify and escalate problems beyond own responsibility.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
- Follow equity, diversity and inclusion rules.
- Carry out and record learning and development activities.
- Conducts handover activities.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
Apply your CV with a full 5 year history, including work, education, and any gaps over 28 days. Please note: Aviation roles require a full 5 year background check + Criminal Record check (CAA regulation).
DHL is the most international company in the world with a global network in over 220 countries and territories across the globe and a workforce exceeding 500,000 employees serving 2.8 million customers worldwide. We pride ourselves on our inclusive and diverse workforce, as demonstrated through our initiatives such as DHL4All.
Operations-Apprentice (opens in new tab)
Company benefits
- Free on-site parking
- Discounts at retailers
- Pension contributions
- Private medical (after 12 months)
- Well-being support
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, opportunities may be available in roles such as:
- Operations Agent
The contact for this apprenticeship is:
DHL AVIATION (UK) LIMITED
Talent Team
HGUKTalent@dhl.com
The reference code for this apprenticeship is VAC2000042418.
Closes in 13 days (Tuesday 28 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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