Wolseley Group
Operations Assistant
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Operations Assistant
Operations Assistant – Tain – Highland Plumbing & Heating Supplies
About the Role
At Highland Plumbing & Heating Supplies – part of the Wolseley Group, a leading trade merchant across the UK and Ireland – we place people and customers at the heart of everything we do. Our award-winning Wolseley Talent Guild offers career development opportunities with training and growth. Join a reputable business with excellent benefits, including:
- Competitive salary (£27,256) + bonus opportunities
- Generous pension scheme (employer matches up to 9%)
- Increasing annual leave (based on length of service)
- Access to exclusive online and high street discounts
- Free healthcare and wellness support via our YuLife app
- Cycle to Work scheme, plus more wellbeing benefits
Located in Tain, Scotland, our branch offers 3,000+ plumbing and heating products, expert customer advice, and a track record of best-in-class service. This is an opportunity to play a key role in a dynamic trade environment.
Key Responsibilities
As an Operations Assistant (Applications Assistant), you will be instrumental in supporting daily operations within our branch. Your core duties include:
- Warehouse & operational duties –
- Completing picking, packing, and order fulfilment
- Handling goods-in and goods-out processes
- Supporting merchandising activities within the branch
- Assisting with efficient stock management
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Customer service & trade counter support –
- Serving customers on the trade counter
- Understanding and recommending specialist products based on trade needs
- Delivering expert advice to customers to enhance their experience
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Communication & relationship management –
- Responding to customer phone calls and emails with professionalism
- Maintaining a proactive, positive attitude to build strong client relationships
- Ensuring high standards of customer service at all times
Working Arrangements
This is a full-time role (42.5 hours per week) with the following schedule:
- Monday to Friday: 7:30 AM – 5:00 PM
- 1 in 4 Saturday mornings: 8:00 AM – 12:00 PM (paid at overtime rates)
Person Specification – Requirements
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Attitude & approach –
- A positive mindset with an enthusiasm to learn and adapt
- Willingness to embrace all opportunities for training
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Customer-facing skills –
- Confidence in interacting with customers, professionals, and teams
- Ability to ask clarifying questions and assist with product needs
- Problem-solving skills to troubleshoot customer solutions
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- Experience/certifications (preferred but not essential) –
- Forklift license (considered beneficial but training provided if required)
- Full UK driving licence (preferred for support with relief delivery duties)
Rewards & Career Opportunities
Joining Wolseley UK – the UK’s largest plumbing, heating, and cooling specialist merchant – means:
- Supporting 180,000+ products reaching 100,000+ customers yearly
- Contributing to efficient supply chains – ensuring products arrive at the right place, at the right time, at the right price
- Career progression within the world’s largest specialist distributor
- Access to targeted training programmes within the Wolseley Talent Guild
This role offers a solid foundation for growth in the plumbing and heating trades. Your work matters in delivering exceptional service to busy professionals every day.
Join a Dynamic Team
So, if you’re eager to help customers, thrive in a fast-paced environment, and love problem-solving – apply now! We’d love to hear from you.
➡️ Apply for the role and be part of a team shaping the future in the plumbing and heating trade.
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