University of Exeter Ladies Hockey Club
Operations Assistant
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Operations Assistant
Operational Assistant - Sport Full-time, Permanent Salary: £25,528 per annum (pro rata), plus an additional pro rata shift allowance of £2,100 per annum
Summary
The University of Exeter is seeking a motivated and customer-focused individual to join their Sports Office team as an Operational Assistant. Based across St Lukes Sports Centre, Cornwall House Outdoor Swimming Pool, and the Sports Park (Streatham Campus), this role includes supporting the Duty Manager, maintaining high standards of safety and service, and covering essential health and safety requirements within three sport and outdoor facilities.
About The Role
This full-time, permanent position requires immediate start.
Key Responsibilities:
- Provide operational support across three sports sites, covering the Duty Manager during periods of leave or sickness.
- Ensure the safe, efficient running of facilities, including lifeguarding (essential qualifications recognized), pool maintenance, and equipment setup.
- Deliver customer-centred service at all times, maintaining high standards in cleanliness and user experience.
- Handle administrative and front-of-house duties with a high level of professionalism and attention to detail.
- Ensure compliance with health and safety protocols at all times.
Essential Qualifications & Experience:
✔ Hold or be willing to obtain a National Pool Lifeguard Qualification (NPLQ) ✔ Between: Obtain a Pool Plant Operators Certificate and a First Aid at Work qualification – training provided once contracted if absent ✔ Experience in a customer-focused environment dealing with diverse groups
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Desirable:
🌟 Background in a similar recreational, hospitality, or facility management role 🌟 Understanding of health and safety regulations within sport/leisure settings 🌟 A proactive, team-motivated approach with problem-solving skills
About The Division
The Education and Academic Services (EAS) Directorate supports Exeter's entire student journey—from Welcome Week to Graduation. The Sport and Wellbeing division is responsible for delivering inclusive, high-quality activity and facilities across campus and surrounding community.
About The University Of Exeter
Earning a Gold Teaching Excellence Framework rating (2023) and frequently ranked in the top 200 universities globally (2024 QS/THES), Exeter combines excellence in research and teaching with a strong commitment to social and environmental impact. Situated in the historic but dynamic city of Exeter, we pride ourselves on a culture that celebrates diversity—ranked as a Stonewall Champion, Race Equality Charter Mark Holder, Athena SWAN Gold (multiple charters), and a Disability Confident Employer.
Student-led employment rivals prestigious industries, and our UNESCO Creative City designation enhances our cultural output across performing arts, music, and innovation.
Why Work At The University Of Exeter?
Our colleagues benefit from:
📅 39 days annual leave + generous parental and shared parental leave policies (up to 26 weeks paid maternity/adoption, 6 weeks paid paternity) 💪 On-campus gyms and a cycle-to-work scheme 🏅 Sector-leading pension contributions 🌱 Strong ESG focus, from our Green Futures research to disposable-free campus policies 💻 Flexible working options tailored to individual needs
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Benefits
- Excellent work-life balance with 39+ paid days of leave per year
- Discounts with leading retailers
- Pension scheme matching 14%
- On-site gyms across multiple campuses, along with cycling initiatives
- Career progression paths through EAS and well-being initiatives
Conditions & Important Notes
- Quota restrictions: Due to UKVI salary thresholds, university sponsorship under the Skilled Worker visa regime is unavailable. Applicants must certify visa eligibility.
- Rolling recruitment: Applications are reviewed on an ongoing basis; early close is reserved for suitably qualified candidates.
Apply Today
E-mail your application to Sam Gingell (s.gingell@exeter.ac.uk), or contact the HR helpdesk at hrhelpdesk@exeter.ac.uk for support with adjustments or the application process.
Disability Confident Employer: Exeter ensures access to all through focused recruitment processes and work adjustments.
equal opportunities Verdict: All applicants judged purely on competency; underrepresented groups are especially encouraged.
Explore further initiatives at Education Wellbeing Stronger Futures. 🚀
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