LAS Ltd - Client Services Administrator

About London Apostille Services Ltd (LAS Ltd)

LAS Ltd is a leading provider of document legalisation and apostille services, assisting individuals and businesses with their international document needs. We pride ourselves on our accuracy, efficiency, and exceptional customer service. We are a close-knit team dedicated to fostering a supportive, collaborative work environment where every member plays a vital role in our success.

About the Role

We are seeking a highly organised and detail-oriented Client Services Administrator to join our growing team of legalisation consultants. This role is crucial to ensuring the smooth and accurate processing of client documents for international use. You will be the client's primary point of contact, guiding them through the complex process of document authentication and ensuring their needs are met with professionalism and expertise. This is a long-term career opportunity with growth potential within our company.

Key Responsibilities:

• Manage client interactions from the initial inquiry through document completion, providing clear, concise guidance throughout the process.
• Review and assess client documents to determine the appropriate authentication and legalisation requirements.
• Provide accurate quotes, manage bookings, and ensure timely service delivery.
• Generate invoices, process payments, and assist with basic financial tracking.
• Maintain meticulous records of client interactions and document progress.
• Liaise with government agencies, embassies, and consulates as needed (travel within London is required).
• Maintain quality control of prepared documents.
• Assist with the preparation and binding of documents.
• Manage incoming and outgoing mail and courier services.
• Contribute to the ongoing improvement of internal procedures and processes.
• Provide general administrative support to the team as needed.