Worcestershire County Cricket Club
Operations Assistant - Hospitality
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Operations Assistant - Hospitality
Operations Assistant - Hospitality
Reporting to: Head of Hospitality Location: Worcestershire County Cricket Club, New Road, Worcester, WR2 4QQ Contract term: Full time, permanent (start date: as soon as possible)
About Worcestershire County Cricket Club
Worcestershire County Cricket Club is one of 18 major county cricket clubs under the England and Wales Cricket Board. With over 155 years of history, the club competes at the professional cricket level and aims to become Worcestershire’s premier destination for live sports, entertainment & hospitality, while ensuring legendary experiences for every visitor.
We prioritise a welcoming and inclusive work environment, encouraging personal and professional growth through opportunities and support. Our values—Trust, Inclusiveness, Kindness, Resilience, and Togetherness—define our culture and daily operations.
Purpose of the Role
We seek a reliable, hardworking, and flexible Operations Assistant - Hospitality to support catering, hospitality, conferencing, and event operations in delivering high standards of service.
This involves:
- Setting up and quickly turning around event spaces before/after functions
- Ensuring areas are clean, safe, and presentable per event requirements
- Assisting with porter duties, moving furniture, and maintaining high catering/hospitality standards
The role demands attention to detail, adaptability, and commitment to working flexible hours, including early mornings, evenings, weekends, holidays, and matchdays.
Key Responsibilities
Room Set-Ups and Event Preparation
- Set up rooms and venues according to function sheets, event briefs, and manager instructions
- Arrange tables, chairs, linens, staging, catering stations, and event furniture
- Ensure spaces are clean, tidy, and ready for guests, clients, or members
- Support room turnarounds between events, meetings, and matchday operations
- Clear, return, and reset spaces after events
- Verify equipment/furniture setups and report issues promptly
- Collaborate with catering, events, and operations teams to ensure smooth execution
- Assist with food/beverage movement, stock handling, and supply logistics
- Support catering team operations, including preparation and back-of-house needs
- Maintain hygiene, safety, and presentation standards
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Matchday, Events, and Operational Support
- Set up/break down hospitality areas, bars, lounges, lounges, meeting rooms, and catering venues
- Handle deliveries, stock, and equipment transport across the site
- Respond rapidly to managerial requests during high-pressure events
- Ensure compliance with health & safety, accessibility, and maintenance protocols
- Provide general venue operations support
Core Values & Commitments
- Actively promote inclusiveness and report any discrimination
- Uphold safeguarding standards for vulnerable attendees
- Foster a welcoming, friendly, and supportive team environment
- Align with our premier hospitality brand and deliver exceptional customer service
- Work collaborately as part of a highly motivated team
Note: Additional duties may arise based on business needs.
Closing Date
Applications close Sunday, 5th July.
Flexibility & Working Hours
The role demands flexibility due to match schedules, events, and peak business periods. Expected availability includes:
- Early mornings, late nights, weekends, bank holidays
- Matchdays and major event days (time off in lieu offered)
- Variable shifts based on demand
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Ideal Candidate
The ongoing success of the team requires:
- Reliability and punctuality
- Physical fitness and manual handling ability
- Adaptability to flexible schedules and business needs
- Attention to coach diagrams, function sheets, or event instructions
- Organisation, calm under pressure, and high standards of work
- Teamwork and positive energy
- Polished appearance, professionalism, and excellent communication
- Strong focus on cleanliness, safety, and precision
Skills & Experience
Essential
- Prior experience in catering, events, hospitality, cleaning, facilities, or portering
- Ability to lift, move, and set up furniture
- Clear communication and teamwork skills
- Commitment to flexible availability (including evenings and weekends)
- Basic health & safety awareness
Desirable
- Familiarity with sports venues, hotels, conference centres, or large events
- Knowledge of food hygiene standards
- Manual handling certification
- Hands-on experience on busy matchdays or large-scale events
Key Note: Validity requires Right-to-Work certification. Visa sponsorship unavailable for this role.
Salary & Benefits
- £26,500/year full-time (40 hours)
- Contributory pension scheme
- Death-in-service compensation (4x annual salary)
- Paid time off during Christmas/New Year break
- One paid birthday/celebration day
- Free parking in Worcester city centre
- Access to the Pluxee employee benefits platform
- Employee Assistance Programme & Wellbeing support
Apply today to become part of our dynamic team at Worcestershire CCC.
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