Health, Safety, and Wellbeing

• Take reasonable care of health and safety for yourself and others affected by your actions.
• Follow all health and safety policies, procedures, and safe systems of work.
• Report hazards, near-misses, accidents, unsafe conditions, and unsafe behaviours promptly.
• Use equipment, tools, and personal protective equipment (PPE) correctly where required.
• Cooperate with management to ensure compliance with health and safety legislation.

Environmental Responsibilities

• Work in accordance with SSG’s environmental policies and objectives.
• Minimise waste, energy consumption, and environmental impact where possible.
• Support recycling initiatives and responsible use of resources.
• Report environmental incidents, concerns, or opportunities for improvement.

Information Security and Confidentiality

• Maintain confidentiality of company, customer, supplier, and employee information.
• Comply with data protection legislation and company information security requirements.
• Protect company assets, systems, and intellectual property from misuse or unauthorised access.

Customer Focus

• Maintain professional and courteous relationships with customers, clients, suppliers, and colleagues.
• Deliver high levels of customer service and support achievement of customer satisfaction objectives.
• Respond to enquiries and issues promptly and professionally.

Continuous Improvement

• Actively contribute ideas to improve business performance, efficiency, quality, safety, and customer satisfaction.
• Participate in training and development activities to maintain and improve competency.
• Keep knowledge and skills up-to-date in relation to job requirements.

Equality, Diversity and Inclusion

• Treat all colleagues, customers, and stakeholders with dignity, fairness, and respect.
• Support SSG’s commitment to equality, diversity, inclusion, and anti-discrimination practices.

Other Duties

• Undertake any other reasonable duties commensurate with the role’s grade and nature.
• Support organisational changes and business objectives as required.
• Work collaboratively across departments to achieve company goals and objectives.

Skills and Experience

Essential

• Previous experience in an administrative, operations, or support role.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Ability to prioritise workload and work independently.
• Problem-solving skills and a proactive approach to work.

Desirable

• Experience using business management systems.
• Knowledge of operational processes and business administration.
• Experience working in a fast-paced commercial environment.

Qualifications

• GCSEs (or equivalent) including English and Mathematics.
• Business Administration qualification or relevant professional certification (desirable).

Personal Attributes

• Professional and reliable.
• Highly organised and efficient.
• Positive and adaptable attitude.
• Team player with strong interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.

Additional Information

• Full-time, office-based role.
• Requirement to work from other offices (e.g., Doncaster) as/when required.
• Standard working hours with occasional flexibility for business needs.

The above mentioned duties and responsibilities should be regarded as neither exclusive nor exhaustive. The post-holder may be required to undertake other reasonably determined duties and responsibilities* as appropriate**. Employment will be subject to two satisfactory written references.