Job Purpose

To assist and support the Operations Team in organising our portfolio of conferences, awards, and exhibitions, and any new products or launches. This is a great opportunity for a self-motivated and ambitious individual looking to develop skills within the exhibitions industry and offers great progression.

Key Accountabilities

• Ensure professional and first-class customer communications (exhibitor/sponsor/contractor) always.
• Pre-show and on-site exhibitor liaison and support via phone and email, dealing with incoming enquiries in a timely and efficient manner.
• Be the first point of contact for exhibitors, and support via phone and email.
• Create and deliver an effective communications plan for exhibitors, in collaboration with the Operations and Marketing teams.
• Manage scheduled communication to go out at key stages of the event process regarding all logistical details, as relevant to the programme format and customer needs.
• Manage the onsite Organiser’s Office onsite (where required), and that all materials needed are printed, and distributed amongst the team in a timely manner.
• Management of exhibitor and contractor databases.
• To assist in the processing & confirmation of exhibitor information and to monitor exhibitor responses to ensure all necessary information is received on time.
• Assisting in the production of the exhibitor manual, including reviewing current content and researching information relevant for that specific event.
• Updating and maintaining show floor plans.
• Assisting with Exhibitor Days and Exhibitor Online Drop-In sessions, as required.
• File all relevant documentation on the shared drive.
• Support with Purchase Order creation.
• Attend relevant training as required, including health & safety.
• Adhere to Ops processes as best practice and support the development of processes where appropriate.
• Manage Salesforce and Operational processes – including creating and keeping up to date with event Ops CPAs.
• Successfully create, update and monitor stand and event inventory.
• Externally – Communicate proficiently with external/ international contractors, sponsors, exhibitors and venues.
• Internally – Interacts effectively with fellow team members and other office departments.
• Assisting with travel and accommodation requirements (as required).
• Evening functions venue research and support.
• Researching and presenting potential sponsorship items.
• Coordinating on site freight requirements.
• General admin and adhoc projects.
• To comply with the company’s Health & Safety Policy.