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Operations Assistant - London HQ
We are looking for a proactive and organised Operations Assistant to support our Operations team at Head Office. This is a great opportunity for someone looking to build a career in hotel operations, gaining exposure to multi-site hospitality management across the UK and Europe.
You will play a key role in supporting day-to-day operational activity, liaising with hotels, and helping ensure smooth communication between Head Office and on-property teams. This role is based five days a week in our London Bridge Head Office.
THE STAGE IS SET
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.
What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
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Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.
This is our backdrop. We’re on an exciting journey step on stage and play your part.
THE WORK IN YOUR HANDS
- Provide administrative and operational support to the Operations team
- Act as a point of contact between Head Office and hotel teams
- Assist with reporting, data tracking, and performance updates
- Support the coordination of operational projects and initiatives
- Help maintain operational standards, procedures, and documentation
- Assist with new hotel openings and refurbishments where required
- Arrange travel, meetings, and logistics for the Operations team
- Handle ad hoc tasks to support the wider business
THE FIRE YOU CARRY
- Highly organised with strong attention to detail
- Excels in a fast-paced, dynamic environment with a strong entrepreneurial spirit.
- Excellent communication skills, both written and verbal
- Confident using Microsoft Office (Excel, Word, PowerPoint)
- Able to manage multiple tasks and priorities in a fast-paced environment
- A team player with a proactive and flexible approach
- Previous experience in hospitality, operations, or administration is desirable but not essential
- Interest in hotel operations and working with international teams
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What We Look For
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.
If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.
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Jessica, London
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