Exclusive Networks
Operations Associate
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Operations Associate
External Networks – Operations Associate
Introduction Exclusive Networks is the global cybersecurity go-to-market specialist, delivering a broad range of services and product portfolios to partners and end-customers. With a presence in over 45 countries and the ability to serve customers in 170+ nations, we combine deep local expertise with the scale of a global organization. Our network of best-in-class vendors spans the entire cybersecurity landscape, from managed security to specialized technical accreditation and training.
We shape a prosperous and trusted digital world—because our best is never good enough. For more information: www.exclusive-networks.com
Duties and Responsibilities
About the Role
As an Operations Associate, you’ll:
- Assist with process and system improvements, including quality reviews of processed orders.
- Provide training to colleagues on best practices and workflows.
- Proactively resolve operational issues to maintain customer satisfaction.
Key Responsibilities
- Manage end-to-end order fulfilment, ensuring compliance with best practices and vendor protocols.
- Process purchase orders (POs), quotes, and RMAs (Returns/Material Authorizations), verifying completeness and accuracy.
- Enter data accurately into software systems and manually execute fulfillment processes.
- Work with cross-functional teams to define, review, and refine operational and logistical procedures.
- Continuously improve order management processes and workflows using data-driven optimization.
- Train new and existing staff on order processing, software use, and quality standards.
- Support quarter/month-end closures without compromising quality, prioritizing a high-volume workload.
- Collaborate with sales teams to align on quote-to-cash processes and customer needs.
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Qualifications and Experience
About You
We are looking for a proactive,数据结果导向 (results-driven) candidate with:
- 3+ years of operations experience, preferably in order management.
- A strong grasp of quote-to-cash processes and managed security environments.
- Exceptional multitasking skills—ability to balance high volume with under pressure.
- Fluent Business English (written and verbal): clear communication with sales, operations, and vendors.
- Proficiency in MS Office (Outlook, Excel at intermediate to advanced level).
- A customer-first mindset, aligned with our mission to deliver an inclusive digital experience.
- Must be available to work during USA Pacific Standard Time (PST) hours.
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Why Work for Exclusive Networks?
Who We Are
- People-first: We nurture talent to drive sustainable growth and disruption.
- Mission-driven: Supporting the transition to a fully trusted digital world through innovation.
- Global impact: Operating across 45+ countries, shaping customer trust at scale.
Diversity & Inclusion
We are an Equal Opportunity Employer. We celebrate diverse perspectives—cognizant that difference fosters excellence.
Data Protection
kindly review our Recruitment Data Protection Policy.
Benefits
We invest in your success with:
- Paid leaves (Annual, Sick, Birthday, Well-being).
- HMO (from Day 1), including free dependant coverage.
- Variable pay linked to performance and team success.
- Employee Assistance Program for health and wellbeing.
- A culture where your effort makes a tangible difference.
Apply today: Be part of a unique, dynamic team committed to shaping tomorrow’s digital future. Find your Exclusive Career.
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