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Operations Associate
Department: Core Operations
Location: Zinc - London
Compensation: £31,000 / year
Description
What The Role Is 💼
You’ll be joining the Operations team and have a unique opportunity to gain invaluable experience from different commercial business areas directly from key leaders in the business in a scaling start-up.
This role will give you invaluable exposure to different core areas of a business where you’ll be able to collaborate on different projects with various departments, supporting our Operations Analysts to amplify the core Operational tasks.
Additionally, as part of the Ops Associate Rotational Programme, you'll rotate through one of four departments — Marketing, Operations, Customer, and Revenue — each quarter, spending 30% of your time on a dedicated project to build cross-functional skills and business insight.
Key Responsibilities 🗝️
Whilst we’ll be excited to meet folks with creative mindsets the key things we need are curiosity, drive, and prioritisation. You’ll need to roll up your sleeves and get stuck in, but anything you want to learn about start-up life, we’re happy to teach.
Your first 3 months 👶
- Learn all about background checking and the Zinc platform
- Get to know the team, learn about how the office runs, and how our team utilises AI to build automations and increase efficiency across the business
- Supporting team leads to remove friction within their teams and processes
- Hands on work, invoicing customers and reconciling payments in spreadsheets and learning about tools and systems
- Gradually taking on operations admin so the business runs like clockwork
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At 6 months 🧒
- Be a champion of speed and efficiency at Zinc
- Take ownership of problem-solving projects across the whole organisation
- Continually identify and solve bottlenecks in company processes
- Work with senior leadership across the company moving initiatives that will drive future growth of the company
After 1 year+ 🧒
- You will have had a generalist overview of almost every team in the business!
Skills, Knowledge and Expertise 🚀
You Have ⚒️
- Strong Problem-Solving Skills: You will need to solve problems effectively, which will help in removing friction and amplify the work of the team. 🤝
- Spreadsheets Knowledge: You will have to manage lots of spreadsheets in this role so will feel comfortable having used some form of spreadsheets. ⌨️
- Data-Driven Thinking: You will need to be able to be data-driven to work well & communicate cross functionally with function leads. 📈
- Tech Savvy: Happy working with technology, always seeking ways to automate processes and improve efficiency. You understand how to leverage tools like Claude or ChatGPT and AI-driven solutions effectively. 💻
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You Are 🧩
- Speedy: You will have to take ownership of lots of time precious tasks and will need to be able to move fast. 🏃♂️
- Proactive: Proactive mindset with a knack for identifying and solving problems before they arise. 💪
- Collaborative: You will be working with cross-functional teams. 🤝
- Communicator: Exceptional communication skills, both verbal and written, with the ability to keep teams and senior stakeholders informed. 🗣️
What we offer 🍉
- Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat abroad ✈️
- 30 days to Work from anywhere 🌍
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching, and Spill
- Company socials, quarterly team socials
- Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
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