Operations Associate

Role: Operations Associate – Interim

Rate: Competitive (subject to experience & interview competencies)

Type: Contract (via umbrella payroll company – Inside IR35)

Location: Bristol, BS1

Hours: 35 hours a week (full-time), Monday to Friday, office based

Reporting to: Operations Director

Application Deadline: 24/07/26

Hartley Pensions are looking for a talented, intelligent, and exceptionally driven professional to become our Interim – Operations Associate. Working closely with senior management, we are offering a highly unique and professionally rewarding opportunity to provide a vital service to Hartley’s operational function.

This is an ideal opportunity for someone looking to begin their journey as a Chief of Staff or seeking to follow a relatable career path.

Who are Hartley Pensions?

Hartley Pensions are a SIPP and SSAS pensions operator based in central Bristol. Since July 2022, the company has been in a trading administration. Under the administration of UHY Hacker Young, Hartley Pensions continues to operate an essential service to clients whilst preparing to transfer members to new UK-based operators and wind down the business.

Role

Reporting directly to the Operations Director, you will be an essential point of communication when delivering vital updates to the wider teams across the firm. This includes sitting in executive level committees, making extensive notes before communicating these updates externally. This vacancy is ideal for someone early in their professional journey as a Chief of Staff or seeking a relatable career path. Furthermore, you will play a key part in negotiating and working with stakeholders of the business. You will be a reliable professional who has the scope for turning a role into their own function.

Your key duties make up the core of our operations. These include (but are not limited to) the following key areas:

• Communicate important updates from senior management and Hartley’s administrators to the wider business. This ranges from publishing the minutes from the death committee, vulnerable clients committee to the regular team lead huddle.
• As our Interim – Operations Associate, you will help contribute to ongoing reports to the regulators. These involve progress metrics relating to transfer outs and wider reports on organisational changes. Reports are bespoke, detailed, and time sensitive in line with regulatory requirements.
• Working with our specialist bereavements team and our IT systems function, you will manage the data to ensure complete and up-to-date records. This involves active oversight of sensitive information relating to death cases and ensuring adherence to liability generating deadlines.
• Furthermore, you will work with the wider teams on seeking process improvements by streamlining reporting and resolving bottlenecks to how these cases are processed. This involves working closely with the IT systems team, tracking KPIs in line with the company SLA deadline and regulatory requirements.
• Working with Hartley’s recruitment and onboarding team, you will play a key role in outreach to various institutions to help drive our recruitment campaigns. This additionally involves liaising with our background checking supplier and preferred supplier payroll umbrella companies.
• As Hartley’s Interim – Operations Associate, you will act as the primary point of contact for business suppliers. You will manage and negotiate resources with key stakeholders of the business.
• Fulfil any further business requirements where necessary. These additional tasks are ad-hoc and often follow important company updates.