Scheduling and operational coordination

• Book enforcement-agent attendances, locksmiths, process servers, accommodation, travel and other operational requirements.
• Coordinate attendance dates with clients, agents, solicitors and suppliers.
• Maintain a live operational diary and ensure all appointments, deadlines and follow-ups are visible to the team.
• Confirm attendance arrangements and issue final instructions before enforcement visits.
• Obtain post-visit reports, photographs, payment information and outcome notes from agents.

Finance and payment support

• Raise invoices and ensure fees, disbursements, court fees, locksmith charges and agent costs are recorded correctly.
• Monitor unpaid invoices and carry out polite payment chasing.
• Record payments received and provide payment updates to clients and enforcement agents.
• Assist with reconciliations between case records, invoices and payments.
• Flag cases where further funding, disbursements or client authority is required before work can continue.

Compliance and record keeping

• Ensure case files are complete, organised and stored securely.
• Support compliance with data-protection requirements and internal procedures.
• Maintain clear audit trails of communications, instructions, payments and enforcement activity.
• Ensure risk assessments, notices and enforcement documentation are completed before attendance.
• Identify potential operational risks and escalate them to management.

Person specification

Essential

• Strong administration and organisational skills.
• Excellent written and verbal communication.
• Confident dealing with clients professionally by telephone and email.
• Ability to manage multiple cases, deadlines and competing priorities.
• Good attention to detail, particularly with legal, financial and court documentation.
• Comfortable using Microsoft Office, email, spreadsheets and case-management systems.
• Ability to handle sensitive or challenging conversations calmly and professionally.
• Full UK driving licence is desirable, but not essential.

Desirable

• Experience in legal services, debt recovery, property management, enforcement, lettings, court administration or a similar regulated environment.
• Experience working with court forms, possession matters, debt recovery or enforcement processes.
• Experience with invoicing, credit control or accounts administration.
• Knowledge of landlord and tenant procedures, possession claims or High Court enforcement.

Salary and benefits

The salary for this role is £25,000–£28,000 per annum, depending on experience.

• The starting salary will reflect the successful candidate’s background and ability to take ownership of case progression, client communication, operational scheduling and administration.
• A salary review will take place following successful completion of the three-month probationary period, with scope for progression as the role develops and responsibilities increase.

Additional benefits include:

• 20 days’ annual leave plus bank holidays.
• Workplace pension scheme.
• Training and development opportunities.
• Opportunity to progress within a growing legal and enforcement business.
• Supportive, professional working environment.