Rhenus Logistics
Operations Co-Ordinator -
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Your Benefits
Company Pension Scheme
Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind.
Continuous Training
Sharpen your skills and advance your expertise with our professional development programme and access to our on-demand learning portal One Rhenus.
Exclusive Discounts
Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.
Free Parking
For convenience and peace of mind. We also offer all employees the ability to improve their health and spread the cost with a bike purchase through our cycle-to-work scheme.
Great Team
Great Team Environment
Health & Sports
Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.
Job Description
Reasons to use Rodeo
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It searches the market for you
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Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you can expect
Ashford, Surrey
Main Activities
- Manage requests for deliveries, collections, relocations, and installations for key customers
- Book jobs for customers on internal system, raise relevant paperwork, and maintain up-to-date information on the company database
- Understand the specific requirements of key customers – internal process, customer product, etc.
- Provide quotations to customers on request
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
- Take ownership of orders from end to end
- Ensure a professional and efficient service is delivered at all times
- Order services as required from third-party suppliers in relation to customer’s requirements
- Troubleshoot problems quickly and identify solutions to minimise impact to customer
- Deal with ad-hoc customer enquiries by phone and e-mail
- Assist team members as required and provide support to team leader as directed
- Work with internal staff to ensure a professional and efficient service delivery
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management, etc.
- Sign off supplier purchase orders (to agreed sign-off level)
- Ensure 100% job file accuracy before passing to accounts team
- Manage team mailbox activity efficiently and in line with team/department targets
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What you bring
Key Skills And Experience
- Minimum 3 years Customer Service experience in a similar role
- Experience of working in a transport, logistics, or Installations environment desirable
- Meticulous attention to detail and a customer-focused approach
- Strong general level of education
- IT literate, competent user of Microsoft Office applications (Excel, Word, PowerPoint)
- Excellent demonstrable communication skills – written and verbal
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times
- Capable of working on own initiative, ability to problem solve and identify corrective actions
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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