CitySprint
Operations Controller(Part Time)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operations Controller(Part Time)
Operations Controller Location: Glasgow Salary: £15,818 Hours: 20 hours per week Shifts: Monday to Friday, afternoon Contract: Permanent
What You’ll Get at CitySprint
- 25 days’ annual leave plus bank holidays and a day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life moments, plus death-in-service cover
The Role
As an Operations Controller, you’ll manage day-to-day courier resources within the Service Centre, ensuring deliveries and collections run efficiently while meeting customer Service Level Agreements (SLAs).
You’ll collaborate closely with the Service Centre Manager and Operations Manager to establish a KPI-driven environment focused on service, safety, and performance. This is a hands-on role where judgement, pace, and attention to detail are critical.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Why CitySprint
Our mission matters—whether it’s everyday deliveries or time-sensitive ones. This role ensures everything runs smoothly, meeting customer expectations.
We’re a UK-wide logistics business within the DPD and Geopost group, combining the strength of an international network with CitySprint’s distinctive focus and way of working.
Jersey is a fast-paced environment where priorities shift quickly. You’ll be trusted to allocate resources, make decisions, and ensure accountability.
What You’ll Be Doing
- Managing and allocating courier resources in line with customer SLAs and operational needs.
- Monitoring courier performance and addressing underperformance.
- Handling operational queries related to customers, couriers, and systems.
- Keeping systems updated accurately (e.g., CityTrak/X-Despatch).
- Supporting the onboarding and compliance of courier resources.
- Collaborating on peak period planning to enhance performance.
- Ensuring a safe, organised working environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We’re Looking For
- Experience in an operational, logistics, or customer-focused environment.
- A confident communicator who can manage competing priorities.
- Comfortable with KPI analysis, real-time decision-making, and system navigation.
- Organised, resilient under pressure, and solution-oriented.
- Basic Microsoft Office proficiency.
Preferred (but not essential): Experience with CityTrak/X-Despatch.
All successful candidates must undergo a DBS check.
Apply now!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills