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Argenta Operations Coordinator (Fixed Term Contract)
About Argenta
Argenta Group is headquartered in London with offices in Australia, employing circa 300 people globally. We are proud of our rich history in the Lloyd’s market as both a Syndicate and Members’ Agency and are part of the Hannover Re Group. Our long-standing workforce is our greatest asset; here, expertise and knowledge have forged our success and future growth strategy.
About the Role
This is a 12-month Fixed Term Contract opportunity.
The Operations Coordinator is part of the Data Input and Quality Team within Operations’ Centralised Services Team. The team handles post-bind administrative tasks supporting the Underwriting Team.
Key activities include:
- Inputting and quality checking risk entry data
- Processing endorsements:
- Non-material endorsements: Assessment and filing
- Material endorsements: Assessment and system input
- Quality checks ensuring correct classifications and accurate input
- Processing Credit Control queries and Underwriting Syndicate Messages (USMs)
Each team member will perform varied tasks aligned to Underwriting Divisions, ensuring broad exposure and coverage.
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Tasks may include training across multiple insurance classes of business.
Key Responsibilities
✔ Execute input and quality checks for risk entries and endorsements (material/non-material).
✔ Support Financial Conduct Authority (FCA) compliance, upholding the following standards:
- Act with integrity
- Operate with due care, skill and diligence
- Be open and co-operative with regulators
- Ensure fair and compliant treatment of customers
- Adhere to regulatory market conduct
✔ Collaborate with underwriters to resolve queries informatively. ✔ Maintain strict adherence to Service Level Agreement (SLA) for timeliness and accuracy. ✔ Contribute to broader team workloads under pressure. ✔ Devolve necessary specific tasks during peak periods. ✔ Embrace additional duties related to quality, capacity, and operational objectives.
Skills & Experience
- Accuracy and attention to detail in a structured and fast-paced environment.
- Ability to develop expertise in insurance industry nuances, particularly across different classes of business.
- Flexible, proactive mindset to support varied team demands during high-pressure periods.
- Sound questioning and problem-solving skills for streamlined workflow.
- Consistency in meeting strict SLA performance targets.
- Developing knowledge in capacity management, process management/improvement.
- Proficiency in Microsoft systems.
- Strong task prioritisation and time management skills.
- Relationship-building capability across all organizational levels.
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Behaviours (Core Argenta Values)
Argenta’s working culture is built upon five key behaviours:
🔹 Supporting each other Supporting colleagues with respect for diversity to foster inclusive success.
🔹 Generating creative solutions Taking initiative to resolve issues and optimise solutions.
🔹 Owning delivery Setting clear objectives, committing to deadlines, and ensuring end-to-end accountability.
🔹 Being committed Balancing high-performance work with sustainability and wellbeing.
🔹 Building longstanding relationships Working collaboratively with clients and colleagues for long-term value.
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