Urban Rest
Operations Coordinator
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Location London
Role Type & Salary Full-time position: £30,000 – £38,000 per year
About the Business
Urban Rest (Urban Rest) is a fast-growing challenger in the flexible living and accommodation industry with properties across Australia, New Zealand, UK, and Ireland. We are a mission-driven business, focused on bringing joy to work travel and improving wellbeing.
Urban Rest operates as a technology-enabled business, with a fresh focus on traveller wellbeing and superior property design. Over the past eight years, we have achieved strong customer loyalty, rapid growth, and success since our launch. We are now at a pivotal stage of business scaling across Australia, New Zealand, and Europe, offering exciting opportunities to join a growing organisation.
Benefits and Perks
- Employee and friends & family discounts at Urban Rest properties
- ME (Mental Health) Days and volunteer days available annually
- Regular social team activities
- Opportunities for professional growth and career progression as we expand
- A social, friendly, and collaborative work environment
- Pet-friendly offices (for well-trained furry friends)
- Close proximity to public transport
About the Role
We are seeking a proactive, energetic, and operationally focused individual to join our London Operations team, assisting in managing our growing property portfolio. This dynamic role offers diverse responsibilities, fostering personal and professional development through hands-on training. The ideal candidate will bring a positive, can-do attitude, the ability to think outside the box, and a commitment to continuously enhancing our brand and culture.
Responsibilities
- Reporting to the Operations Manager Reporting for a variety of tasks across our portfolio of properties, including site visits when required.
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Operational & Ticketing Management Actively monitor operational and ticketing systems, prioritising tasks, initiating immediate action, and monitoring on-site follow-ups to ensure resolutions meet timeframes and deadlines.
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Basic Maintenance & Task Execution Conducting maintenance tasks using hand tools, including:
- Assembling furniture
- Troubleshooting appliances
- Unclogging drains
- Hanging artwork
- Minor ad-hoc repairs
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Regulatory Compliance & Quality Audits Carrying out regular property inspections/audits to ensure properties maintain optimal performance and meet quality standards.
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Issue Management Reporting any property issues promptly and ensuring they are resolved efficiently.
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Inventory and Procurement Sourcing parts/materials and maintaining inventory levels.
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Contractor and External Party Coordination Organising and managing external parties for repairs, logistics, and support work.
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Property Onboarding Assistance Working with the Operations and Fit-out team onboarding new properties, including managing furniture and appliance deliveries, and final set-up tasks.
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Housekeeping Coordination Maintaining strong relationships with the housekeeping department, ensuring swift communication and upholding quality standards.
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Cross-functional Support Assisting the Operations team and third-party suppliers in warehouse and supplies management, including:
- Performing stock audits
- Maintaining inventory
- Ordering supplies
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Stakeholder & Contractor Liaison Collaborating with external contractors, stakeholders, property managers, and clients.
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Additional Responsibilities Performing other tasks as assigned.
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Must-Have Requirements
- Previous experience in a coordinator/administrative role within property, facilities, construction, or maintenance.
- Proven ability to prioritise tasks under tight deadlines with autonomy, particularly while working independently 70% of the time.
- High school diploma or equivalent.
- Excellent written and oral communication skills, with the ability to convey critical information quickly and clearly to stakeholders.
- Basic understanding of mechanical, electrical, plumbing, and HVAC systems.
- A perfectionist approach, with an obsession for attention to detail.
- Problem-solving ability and initiative to act independently.
Nice-to-Have Requirements
- Professional demeanour and a strong ability to build positive relationships.
- Multitasking expertise.
- Comfortability working across multiple departments within the business.
- Relevant background in construction, hospitality, residential operations.
Diversity & Inclusion
At Urban Rest, we welcome candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to inclusion ensures all applicants receive the necessary support and accommodations throughout the recruitment and onboarding phases.
We actively encourage applicants from diverse backgrounds to apply. Please inform us if you require any adjustments or support to help you fully present your capabilities.
How to Apply
Submit your application via this link on the website including:
- An up-to-date resume, highlighting relevant skills and experience.
- A cover letter addressing your alignment with the criteria and your interest in the role.
We look forward to hearing from you!
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