SISU Health UK
Operations Coordinator
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Operations Coordinator
£28,000-£30,000
At SiSU Health, we believe everyone should have easier access to meaningful health information. Our health stations help people better understand their health, take positive action and connect with the right services and support. Behind every successful health check, client event, installation, report and referral pathway is a team making sure the detail is right. That is where this role comes in.
We are looking for an organised, proactive and detail-focused Operations Coordinator to join our Operations & Customer Success team. This is a brilliant opportunity for someone who enjoys keeping things moving, supporting colleagues, maintaining accurate records and making sure important tasks are completed properly and on time.
This is an early-career coordination and administration role that will support the Implementation Manager and wider team. You will take ownership of a range of day-to-day activities that help our services run smoothly and ensure our clients receive a consistent, high-quality experience.
The role
As Operations Coordinator, you will support the successful delivery of SiSU Health UK’s health solutions, client programmes and operational activities. You will help coordinate schedules and logistics, maintain accurate documentation, prepare reports and ensure actions are followed through. You will work closely with colleagues across Operations, Customer Success, Field Service and Data, as well as communicating with clients, suppliers and external partners when required. The role will also give you the opportunity to identify improvements, develop your operational knowledge and take on greater responsibility as your experience grows.
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What you will be doing
You will support the Operations & Customer Success team with:
- Implementation administration, including maintaining trackers, action logs, folders, checklists and handover notes.
- Coordinating administration for client events, health-check days, campaigns and one-off deployments.
- Preparing monthly reports using agreed templates and data sources.
- Creating, updating and maintaining referral sheets and supporting effective version control.
- Completing accurate data entry and basic data-quality checks.
- Supporting system and client account setups under the direction of the Implementation Manager.
- Updating client, site, health station and campaign records.
- Completing supplier forms, onboarding documents and procurement administration.
- Supporting the administration of the help desk, including logging, triaging and updating tickets.
- Producing meeting notes, process documents, trackers and standard operating procedures.
- Liaising with internal teams and external partners to gather information and resolve routine operational issues.
- Following up actions and escalating missing information, overdue tasks, repeated issues or unclear requirements.
- Supporting continuous improvement activities that enhance service quality, accuracy and efficiency.
What we are looking for
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We are looking for someone who is:
- Highly organised, dependable and able to manage competing priorities.
- Accurate, methodical and attentive to detail.
- Confident using Microsoft Office, Outlook, Teams and SharePoint.
- Comfortable maintaining trackers, records, forms and task lists.
- Able to communicate clearly and professionally with colleagues, clients and suppliers.
- Comfortable following established processes and checklists.
- Confident completing data entry and checking information for accuracy.
- Proactive in following up actions and keeping tasks on track.
- Able to work independently while recognising when support or escalation is required.
- Customer-focused and professional in their approach.
- Keen to learn, develop and build a career in operations.
Experience
Previous experience in administration, operations coordination, customer service, event support, help desk administration or a similar role would be beneficial. Experience using CRM, ticketing or project-management systems would also be useful, although full training will be provided. Experience within healthcare, public health or health technology is welcome but is not essential.
Why join SiSU Health?
You will join a collaborative and purpose-led team working to make health information more accessible. This role offers the opportunity to develop practical experience across operations, implementation, customer success, reporting and service delivery, with scope to grow as the organisation continues to expand.
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