Misfit Diamonds
Operations Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Position: Operations Coordinator
Location: London, United Kingdom
Full Time: Onsite, Monday to Friday 10:00 – 17:00
Salary: £30,000 p.a
NB: Applicants must have the right to work in the United Kingdom
Application deadline: July 17th
About Misfit
We are a B2B gemstone wholesaler that specializes in unique and unusual natural diamonds and sapphires. Founded in 2019, Misfit is headquartered in Vancouver and has grown to include offices in Toronto, New York and London. Our goal is to create positive change within industry supply chains and to raise the standards for what ethical sourcing looks like. As a result, we have built Misfit around three pillars:
I. Leave the industry better than how we received it II. Invest in our people III. Giving back to our community and industry
As a B2B wholesaler within the jewellery industry, we believe in fostering symbiotic relationships with our clients in the trade, which is why our policy of not selling to the general public is the core principle for us. This means that employees may not engage in the solicitation or sale of jewellery or loose stones while employed at Misfit.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
Administration
- Assist accountants with quarterly VAT calculations
- Compile and provide receipts for accountants
- Raise invoices and send to clients
- Manage office supplies
- Monitor the office phone and incoming messages
- Assist with preparation and support for trade shows
- Assist with content creation and manage Misfit UK socials
- Maintain a clean office space including emptying bins and hoovering
Inventory Management
- Quality control gemstones
- Arrange weekly internal shipments and prepare appropriate documentation
- Receive and process weekly internal shipments including manage product location
- Arrange and process customer returns
- Arrange shipments to clients for approval or final sale
- Carry out quarterly inventory checks
- Prepare client drafts documentation for gemstones that are out on approval
- Hand-deliver gemstones to clients when required
- Manage internal stock requests to and from London
- Maintain internal records such as quantity of melee held in London
- Provide operational support to Sales Rep during sales trips
- Attend a weekly meeting with global operations team [17:30 GMT]
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Customer Service
- Work closely with Sales Rep to chase outstanding payments
- Provide sales coverage for Sales Rep during sales trips or annual leave
- Produce quality digital assets of gemstones to be sent to clients
- Provide operational support to Sales Rep during client visits to the office
- Creating new customer profiles and checking references
- Occasional travel required
Skills & Qualifications
Required:
- Proficiency in Shopify, Slack and Google Workspace
- Ability to manage multiple tasks and prioritize workloads
- Excellent customer service and interpersonal skills
- Strong attention to detail
- Strong content creation skills
- An inquisitive mind in understanding why and how a task/process is done
Desired:
- Gemmology certification
- Experience in jewellery or gemstone wholesale operations
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location