Tecknuovo
Operations Coordinator
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About the role
The Operations Coordinator plays a key role within the Business Operations Hub, supporting the smooth running of our consultant lifecycle and helping ensure the business operates efficiently, compliantly, and with accurate operational records. Working closely with hubs across the business, including the Quality & Assurance Lead and Operations Executive, as well as external compliance partners, you'll coordinate consultant documentation, screening, reporting, and administrative activities that enable consultants to engage with clients quickly and seamlessly.
This is a varied coordination role where attention to detail, organisation, and the ability to manage multiple processes are essential. Your work helps ensure our consultants, suppliers, and partners are supported throughout their engagement while maintaining the high standards expected across the business.
Key responsibilities
- Coordinate the end-to-end consultant lifecycle administration, ensuring documentation is completed accurately and on time.
- Manage the collection, secure storage, and ongoing maintenance of Associate contracts, vetting documentation, and compliance records.
- Coordinate pre-engagement screening activities with our external compliance screening partner to ensure consultants are ready to mobilise.
- Support the preparation, completion, and issue of Associate project documentation, maintaining accuracy throughout the onboarding process.
- Act as a key point of coordination with our payroll partner to ensure consultant information is processed correctly.
- Maintain accurate compliance data for Associates throughout the duration of their engagements, ensuring records remain up to date.
- Support the completion, administration, and reporting of IR35 tax assessments for Associates.
- Prepare operational reports, trackers, and administrative documentation to support effective business operations and decision making.
- Provide administrative support to the Quality & Assurance Lead, helping maintain compliance documentation and operational records.
- Assist with the administration of supplier, subcontractor, and partner records, ensuring documentation is complete and maintained.
- Coordinate the issue, collection, and secure storage of Non-Disclosure Agreements (NDAs) and Master Service Agreements (MSAs) with customers, suppliers, and partners.
- Support Associate audits alongside the Finance Hub and Delivery Hub, ensuring records remain accurate, complete, and audit-ready.
- Communicate with Associates throughout their engagement, providing timely updates and ensuring documentation requirements are met.
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Who you are and how you'll make an impact
You'll have experience working in an operational, coordination, compliance, or administration role where accuracy and organisation are critical. You're comfortable managing multiple processes simultaneously and take pride in maintaining high-quality records and documentation.
You build effective working relationships across different teams and with external partners, communicating clearly and following through on commitments. You enjoy creating structure, keeping trackers and reports up to date, and ensuring nothing falls through the cracks.
You have a naturally methodical approach, handle sensitive information with discretion, and understand the importance of maintaining compliant, well-governed processes. Whether supporting consultant onboarding, maintaining operational records, or coordinating with external providers, you bring consistency, reliability, and attention to detail that helps the wider business operate efficiently.
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A day in the life
A typical day could begin by reviewing new consultant engagements, coordinating pre-engagement screening with our compliance partner, and preparing project documentation ready for issue. Throughout the day you'll liaise with Finance, Delivery, and payroll partners to ensure consultant information is accurate and up to date, while maintaining compliance records and securely storing documentation.
Alongside the consultant lifecycle, you'll support the Quality & Assurance Lead with compliance administration, update operational trackers and reports, coordinate NDAs and supplier agreements, and help prepare for Associate audits. With a variety of stakeholders and priorities, you'll balance administrative coordination with careful attention to detail, ensuring our operational processes run smoothly and compliantly.
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Equal Opportunities
At Tecknuovo, we’re committed to creating an inclusive, barrier-free recruitment process and working environment for everyone. We want all candidates to have the best possible opportunity to succeed throughout their application. As a Disability Confident Committed employer, we actively encourage conversations about reasonable adjustments and will invite shortlisted candidates to share any adjustments they may need during the recruitment process.
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