JLL
Operations Coordinator - Property Management
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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Operations Coordinator - Property Management
The Operations Co-ordinator will work with colleagues within the Operations Team, focusing on the delivery of facilities services to occupiers in one of our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.
Team Structure
The Operation Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the Destination Director, Service Partners, Supply Chain Management, Sustainability and Surveying.
Key Responsibilities and Deliverables
Facilities Management - Supporting the Operations Manager to:
- The role will be responsible for the planning, coordination, and delivery of minor works, including fabric repairs, VT refurbishments, building alterations, and associated building systems works.
- Working with building surveyors to manage the impact of repairs works to the building, whilst prioritising on minimising the impact to customers and occupiers.
- Ensure effective communication is utilised to brief the wider centre management team of all works planned, in place and about to start / finish.
- Create and maintain project trackers to ease the sharing of information regarding project progress.
- Ensure all works are completed within the allocated time frames and within the designated financial period.
- Attend all project meetings and share progress updates with the Destination Director and Operations Manager.
- Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).
- Assist the Operations Manager in inspiring the teams to fully embrace and deliver Operational Excellence at Westquay.
- Set and maintain the highest standard of performance for the administration, operations, and management of the landlord’s areas at Westquay.
- Proactively contribute towards the Destinations Health, Safety, Security and Environmental performance.
- Ensure that on-site management of the Westquay is undertaken in accordance with JLL's policies, processes, and procedures.
- Ensure all insurers requirements are met and assist in reporting all accident, incident reporting, including insurance and statutory forms and procedures.
- Engaging with all other departments and embrace being a part of Team Westquay.
- Build and develop Occupier relationships in accordance with the Operations Manager and have regular occupier contact on day-to-day matters.
- Ensuring relevant information and advice is fed back and logs kept monitoring communications.
- Assist with the delivery of operational initiatives across your Destination in close liaison with our service partners and other departments.
- Assist in issuing work permits and manage this process at Westquay.
- Assist in the management of buildings plant and equipment.
- Will be responsible for building management systems where appropriate.
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Required Qualifications, Skills and Experience
- Project Management experience desirable
- Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a FM background
- Commercial acumen
- Stakeholder management skills and an ability to understand business ideas
- Supportive in driving operational business change and improvements
- Ability to work on own initiative, to listen and willingness to learn.
- Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.
- Results and achievement orientated to high standards
- Strong organisation skills and excellent communication skills, both verbal and written
- Good administrative and IT skills (Word, Excel and PowerPoint)
- Resourceful and driven to achieve results
- Knowledge of safety, quality, and cost risks
- Preferably IOSH, or working toward IOSH Certification
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Location: On-site –Hampshire, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
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