JLL
Operations Coordinator - Property Management
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Operations Co-ordinator
The Operations Co-ordinator will work with colleagues within the Operations Team, focusing on the delivery of facilities services to occupiers in one our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.
Team Structure
The Operation Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the Destination Director, Service Partners, Supply Chain Management, Sustainability and Surveying.
Key Responsibilities And Deliverables
Facilities Management - Supporting the Operations Manager to:
- The role will be responsible for the planning, coordination, and delivery of minor works, including fabric repairs, VT refurbishments, building alterations, and associated building systems works.
- Working with building surveyors to manage the impact of repairs works to the building, whilst prioritising on minimising the impact to customers and occupiers.
- Ensure effective communication is utilised to brief the wider centre management team of all works planned, in place and about to start / finish.
- Create and maintain project trackers to ease the sharing of information regarding project progress.
- Ensure all works are completed within the allocated time frames and within the designated financial period.
- Attend all project meetings and share progress updates with the Destination Director and Operations Manager.
- Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).
- Assist the Operations Manager in inspiring the teams to fully embrace and deliver Operational Excellence at Westquay.
- Set and maintain the highest standard of performance for the administration, operations, and management of the landlord’s areas at Westquay.
- Proactively contribute towards the Destinations Health, Safety, Security and Environmental performance.
- Ensure that on-site management of the Westquay is undertaken in accordance with JLL's policies, processes, and procedures.
- Ensure all insurers requirements are met and assist in reporting all accident, incident reporting, including insurance and statutory forms and procedures.
- Engaging with all other departments and embrace being a part of Team Westquay.
- Build and develop Occupier relationships in accordance with the Operations Manager and have regular occupier contact on day-to-day matters. Ensuring relevant information and advice is fed back and logs kept monitoring communications.
- Assist with the delivery of operational initiatives across your Destination in close liaison with our service partners and other departments.
- Assist in issuing work permits and manage this process at Westquay.
- Assist in the management of buildings plant and equipment. Will be responsible for building management systems where appropriate.
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Required Qualifications, Skills And Experience
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- Project Management experience desirable
- Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a FM background
- Commercial acumen
- Stakeholder management skills and an ability to understand business ideas
- Supportive in driving operational business change and improvements
- Ability to work on own initiative, to listen and willingness to learn.
- Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.
- Results and achievement orientated to high standards
- Strong organisation skills and excellent communication skills, both verbal and written
- Good administrative and IT skills (Word, Excel and PowerPoint)
- Resourceful and driven to achieve results
- Knowledge of safety, quality, and cost risks
- Preferably IOSH, or working toward IOSH Certification
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