Tiffany & Co.
Operations Coordinator - Stockholm
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Operations Coordinator - Stockholm
Operations Coordinator (Store)
Tiffany & Co., Stockholm
About the Role
Tiffany & Co. embodies beauty, romance, and iconic luxury, evident in its 187-year legacy of craftsmanship and romantic ideals. We cultivate passionate, professional teammates dedicated to excellence and continuous learning. Our team thrives on delivering the Tiffany Experience—deep personalised connections, creation of memorable moments, and honoring our brand’s timeless heritage.
Our employees are the heart of this promise, shaping outstanding guest experiences while embracing sustainability and exquisite craftsmanship.
Responsibilities
As an Operations Coordinator, you will be the anchor of backend store operations, driving service, sales, and efficiency.
Sales & Client Relations
- Build lasting client relationships to foster loyalty and increase sales.
- Support sales professionals and drive store revenue through key product pillars.
- Capture nuanced client preferences to enhance future interactions.
- Coordinate corporate gift fulfillment and client semi-diamond purchases.
- Train colleagues to elevate sales conversion and engagement with Tiffany Signature Collections.
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Service Excellence
- Deliver the Tiffany Touch—focused, personal, and memorable service in every client interaction.
- Ensure TF Standards of Service* are met, including optimised client feedback (TEI Program) implementation.
- Resolve guest and colleague concerns with expertise, a solution-oriented mindset, and knowledge of internal policies and procedures.
Operational Excellence
- Spearhead critical logistics and operations, including:
- Order fulfilment, shipping/receiving, inventory transfer and replenishment.
- Cleaning, computerising and organising outstanding merchandise.
- Handling repairs and asset maintenance.
- Ensure compliance with Internal Control Policies and inventory accuracy.
- Collaborate with Sales, Management, and clients to address requests efficiently.
- Support operations efficiency objectives, review workflows, and suggest improvements.
- When acted as lift general or acting manager on-duty, lead the rest of the team through:
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- Daily opening/closing procedures.
- Staff coaching to boost performance.
- Clear, timely communication of store-wide priorities.
Qualifications
Required
- Authorisation to work in Sweden/EU.
- 2-3 years of retail/trade experience with expertise in:
- Merchandising, client service, administration and shipping operations.
- Strong analytical skills coupled with operational agility.
- Proficient in Microsoft Word & Excel.
- Availability to work retail hours, including nights, weekends, and holidays.
- High level of organisation with meticulous attention to detail.
- Flexibility to perform diverse tasks based on evolving business demands.
Preferred
- College/University degree in hospitality, business or a related field.
- Gemological certification (Graduate Gemologist Degree, GIA-accredited courses).
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