Tiffany & Co.
Operations Coordinator - Stockholm
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operations Coordinator - Stockholm
Top Operations Coordinator – Tiffany & Co.
About Tiffany & Co.
Tiffany & Co. – renowned for its Beauty, Romance and iconic Blue Box – encapsulates Excellence. For over 187 years, we’ve built a legacy of exquisite designs and romantic ideals. Today, this heritage empowers our employees to deliver unparalleled craftsmanship, timeless design, and a deep commitment to corporate sustainability.
Our team thrives on passion, kindness, and a dedication to upholding the highest professional standards. From mastering new merchandise collections to immersing ourselves in diverse cultures and luxury trends, we continuously evolve to serve our customers with authenticity.
At Tiffany, we honour every special moment in our clients’ lives, transforming their milestones into unforgettable stories through the Tiffany Experience—Creating Connections, Providing Personalized Experiences, and Honoring the Tiffany Legacy. This core promise drives every interaction, ensuring excellence in service is never compromised.
Working here is the privilege of being part of an institution synonymous with iconic craftsmanship, timeless elegance, and a collective drive to make a meaningful impact.
About the Role
The Operations Coordinator is the backbone of our retail store, ensuring seamless operations while delivering an exceptional client experience. This role is designed for those who lead with initiative, thrive on meticulous execution, and embrace the opportunity to wear multiple hats—including manager on duty—when necessary.
Whether coordinating order fulfilment, managing inventory, or amplifying the Tiffany Touch, you’ll play a pivotal role in driving sales goals, fostering customer loyalty, and maintaining the brand’s signature quality.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
As an operations expert, you’ll bridge the gap between store performance and customer delight, embodying the art of hospitality while supporting both Sales Professionals and Management to create a cohesive, high-performing team.
Responsibilities
Sales
- Cultivate lifetime customer relationships to boost loyalty and repeat spend.
- Deliver operations and sales support to consistently exceed monthly, quarterly, and annual store sales targets.
- Capture customer data during interactions to nurture both new and existing clients.
- Act as Guest Experience Manager:
- Oversee the store’s door and reception when a Manager is unavailable.
- Execute opening and closing procedures independently.
- Accelerate sales through key product pillars.
Service Excellence
- Elevate the in-store experience by creating memorable moments with every client.
- Embody the Tiffany brand as a passionate ambassador, embodying the "Tiffany Touch" in every interaction.
- Demonstrate Client Experience Behaviours (mapped to TEI – Voice of Client Survey).
- Optimise hospitality and store amenities for unique, elevated experiences.
- Resolve client concerns and operational issues with professionalism, leveraging deep knowledge of policy, procedure, and practice and acting promptly on TEI feedback.
- Foster strong, professional relationships with clients, Sales Professionals, and Management.
Operational Excellence
- Provide execution excellence to drive sales and service— Gaston Aurora del mappings—:
- Coordinate order fulfilment, shipping, receiving inventory, and replenishment.
- Clean and polish jewelry, manage repairs, and maintain store presentation standards.
- Process client consignments, returns, and exchanges in line with company protocols.
- Ensure full operational integrity:
- Maintain strict inventory accuracy and inventory controls.
- Adhere to Tiffany security protocols and safeguarding procedures.
- Implement cost-saving and efficiency initiatives across daily operations.
- Act as a day-to-day partner for Operations Professionals, supporting broader teamwide productivity goals.
- Coach and mentor team members when acting as manager on duty, aligning activities with sales and service targets.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications & Requirements
Required
- Must have work authorization in Sweden/EU.
- 2–3 years of prior retail experience, with a strong foundation in:
- Merchandising and inventory management.
- Client-facing service excellence.
- Administrative coordination including order processing and shipping procedures.
- Demonstrates strong analytical skills to problem-solve and propose improvements.
- Proficient in Microsoft Word and Excel.
- Comfortable working store hours, including evenings, weekends, and public holidays.
- Organised, detail-oriented, and steadfast in quality control.
- Adaptable multitasker, able to pivot based on urgent business demands.
Preferred
- A college/university degree in any discipline.
- Experience in gemology, or:
- Graduate or ongoing study as a Gemologist (e.g., GIA courses).
- Passion for jewelry metrics, hallmarking, or authentication.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location