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Operations Coordinator
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Operations Coordinator
Location: Borehamwood (Office-based)
Salary: £32k to £35k
Hours: Full-time, Monday to Friday, 8:00am–5:00pm
We are recruiting on behalf of a client for an experienced and highly organised Operations Coordinator to join a growing healthcare organisation based in Borehamwood.
This is an excellent opportunity for someone with experience in a GP practice environment who enjoys leading teams, improving processes, and ensuring the smooth day-to-day running of operations. Working closely with senior management, you'll play a key role in supporting a team of healthcare operators, maintaining high service standards for GP practices and patients, and driving operational efficiency.
Key Responsibilities
- Coordinate the day-to-day running of the healthcare operations team.
- Manage staffing levels, rotas, annual leave, sickness, and operational cover.
- Support recruitment, onboarding, and induction of new employees.
- Provide ongoing support, coaching, and guidance to team members.
- Monitor performance, attendance, and call quality, identifying training and development needs.
- Maintain training documentation, standard operating procedures, and operational processes.
- Investigate operational issues and feedback, working with management to implement solutions.
- Provide support with EMIS and other healthcare systems.
- Build and maintain strong relationships with GP practices, suppliers, and internal stakeholders.
- Identify opportunities to improve operational processes and service delivery.
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About You
To be successful in this role, you'll have:
- Previous experience managing or supervising a team.
- Experience working within a GP practice or primary care environment.
- Working knowledge of EMIS.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong leadership and coaching abilities.
- Excellent written and verbal communication skills.
- The ability to remain calm and organised in a fast-paced environment.
- A proactive approach with excellent attention to detail.
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Desirable Skills
- Experience creating staff rotas and managing workforce planning.
- Good understanding of GP practice workflows and operations.
Benefits
- Private health insurance.
- Free on-site parking.
- 20 days' annual leave plus bank holidays.
- Workplace pension scheme.
- Genuine opportunities for career progression within a growing organisation.
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