Responsibilities

✅ Key Administrative Tasks:

• Acting as the primary point of contact for internal and external stakeholders.
• Managing email correspondence, scheduling, and coordinating logistics for engineering staff.
• Maintaining up-to-date records, billing, and customer management systems.
• Ensuring adherence to company policies and regulatory requirements.
• Supporting financial and operational reporting processes.

✅ Engineering & Customer Support:

• Liaising directly with engineers to optimise service delivery and job scheduling.
• Handling client enquiries and escalating issues to resolve technical or logistical hurdles.
• Implementing effective communication strategies across diverse customer bases.

✅ Operational Efficiency & Resources:

• Maintaining a highly organised, efficient administrative system.
• Monitoring stock, materials, and equipment availability for depot use.
• Assisting with report generation and workflow tracking.

✅ Flexible & Responsive Work Requirements: As part of a busy depots team, there may be occasional weekend commitments and the need to cover phone on-call hours (5pm–7pm, weekdays) on top of regular working hours.

Requirements & Skills

🔹 Essential Experience & Qualifications:

• Proven administrative experience, ideally within construction, engineering, or related blue-collar sectors.
• Strong grounding in office management systems, workflow coordination, and IT proficiency (Microsoft Office Suite is a minimum expectation).
• Prior experience handling commercially sensitive information and customer data securely.
• Excellent ** organisational skills**, allowing multitasking in busy environments.
• Proven ability to work independently, demonstrating self-motivation and problem-solving skills.

🔹 Preferred Skills:

• Existing knowledge of depot operations, engineering contracts, or facilities maintenance.
• Experience using scheduling software (e.g., scheduling apps, dispatch tools, or ERP systems).
• demonstratable customer service track record involving difficult or sensitive relationships.
• Interest or related background in health & safety compliance in engineering-centric environments.

🔹 Personal Attributes:

• Confident problem solver, focused on maintaining a smooth administrative process.
• Strong communication skills – both written (emails, reports) and verbal (phone calls, face-to-face).
• *»Roll-up-sleeves’ mindset – a willingness to engage with tasks beyond routine paperwork when required.
• A ** «can-do’ attitude**, resilient to the pressures of a dynamic workplace.
• Adherence to strict Health & Safety protocols as set out within Metro Rod.

What We Offer

Joining Metro Rod for this role also provides:

Generation-Friendly Perks

• Developer & ongoing training schemes with access to new industry skills focussed on improving workplace efficiency.
• Health & Safety training to bolster professional growth.
• 28 days holiday per annum, including Bank Holidays included.

Employee Benefits Package

Our employee-centric benefits span practical discounts to internationally known brands, encouraging well-being and work-life balance:

• 4% off at Tesco
• 8% off at ASOS
• 8% off Just-Eat takeaways (for convenience and variety)
• 10% discount at both Pizza Hut & Green King (Brewery owner)
• Exclusive deals at various other participating outlets

Award-Winning Culture

As part of Franchise Brands, a supportive and forward-thinking company, we value collaboration, diversity, and teamwork. Our culture thrives on everyday achievements while respecting the resilience needed in service provision roles.

Disclaimer

We are an Equal Opportunities Employer. Metro Rod is committed to stemming non-discriminatory hiring practices and welcomes applicants from all backgrounds and protected characteristics (including age, disability, gender/sexual orientation, faith/religion, race, marriage status, or pregnancy). If you identify with any of these profiles, please apply within this inclusive, truly equal opportunities framework, where every individual is considered for their ability to meet the role’s requirements.