CitySprint
Operations Coordinator(Customer Service)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operations Coordinator(Customer Service)
Operations Coordinator
Location & Details
- Location: Letchworth
- Salary: £26,811.20
- Hours: 40 hours per week
- Shifts: Monday to Friday, 10 am to 7 pm
- Contract: Permanent
What You’ll Get
At CitySprint, we offer:
- 25 days’ annual leave (plus bank holidays and a birthday day off)
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for life events, plus death-in-service cover
The Role
This role is at the core of our Service Centre. As the Operations Coordinator, you’ll:
- Coordinate couriers and deliveries to ensure customer service level agreements (SLAs) are met
- Support the control team and maintain smooth operations
- Resolve day-to-day queries and adapt plans as priorities shift
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Why CitySprint?
Our work matters—whether it’s everyday deliveries or time-critical missions. This role ensures everything runs efficiently when it needs to, letting you see the impact of your efforts.
Who We Are
CitySprint is a UK-wide logistics business, part of the DPD and Geopost group. We deliver same-day and urgent services with a relentless pace and empower employees to take ownership.
- A busy, fast-moving environment where priorities change quickly
- Depend on good judgement and clear communication
- Trust in employees to stay organised and solve problems
What You’ll Be Doing
- Coordinating designated couriers to meet customer SLAs
- Supporting drivers and resolving day-to-day operational queries
- Collaborating closely with colleagues in operations and control
- Keeping systems up-to-date (e.g., CityTrak / X-Despatch)
- Adapting plans and priorities dynamically throughout the day
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- Experience in a busy operational or customer service environment
- Ability to juggle multiple tasks and communicate confidently
- Strong organisation and accuracy skills, with experience using systems
- Basic Microsoft Office proficiency
Ideally, you’ll have a background in logistics or courier operations, but we prioritise the right attitude and approach.
Note: All candidates will undergo a DBS check as part of the hiring process.
Apply Now → [Application Link] (Keywords: Apply, Letchworth)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills