ISEB | Independent Schools Examinations Board
Operations Delivery Manager
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Operations Delivery Manager
ISEB Operations Delivery Manager – Critical Role in Portfolio Expansion
We’re seeking an Operations Delivery Manager to lead our operational delivery of qualifications, assessments, and publishing products during a period of demanding growth. Join us as we enhance our offer to independent schools—this is an opportunity to shape the future of education assessment in the UK and beyond.
Key Responsibilities
You’ll oversee a small, skilled team responsible for:
- End-to-end assessment cycles, from registration to results and certification
- Ensuring product delivery is efficient, secure and meets the highest international standards
- Championing process improvements, operational excellence, and customer experience
- Launching new products while maintaining existing service integrity
Collaborative work spans product development, education, stakeholder communications, and commercial teams—a chance to optimise processes that support thousands of pupils.
Role Scope
The manager will cover:
1. Core Operational Delivery
- Qualification and publishing delivery
- Operational project management
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2. Customer-Centric Focus
- Designing and improving operational communications
- Delivering best-in-class service excellence
3. Cross-Functional Leadership
- Enabling product readiness through seamless collaboration
- Aligning delivery with educational needs and regulatory standards
4. Strategic Oversight
- Monitoring budget, supplier relationships, and resource allocation
- Reporting, data-driven decisions, and continuous performance improvement
About the Position
- Location: Remote/hybrid (operating across UK)
- Salary: Up to £35k per annum, based on experience and market benchmarks
- Start: ASAP (ideal candidate would commence before Q4 2023)
Requirements
Essential: ✔ Significant experience in qualification/assessment delivery or education services ✔ Expertise managing complex operational programmes and end-to-end assessment lifecycle ✔ Impeccable project and time management, with a strong focus on accuracy ✔ Proven ability to enhance customer experience through operational efficiency ✔ Proven leadership across teams, with experience in budgeting, supplier management, and resourcing ✔ Advanced stakeholder management and stakeholder communications
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Highly Desirable: 🔹 Experience in an awarding organisation or assessment provider 🔹 Digital assessment delivery expertise 🔹 Familiarity with independent school sector standards or publisher workflows
Why Us?
- Shape high-impact assessments that educators trust daily
- Collaborate with a team dedicated to innovation and operational best practice
- Be part of an organisation that supports thousands of students in over 100 countries
- Empower continuous improvement in service delivery
Ideal candidate? Creatively organised, customer-obsessed, and passionate about elevating operational standards.
Next Steps: Email your cover letter and CV by [27 July 2026] to recruitment@iseb.co.uk for review. Note: Applications may closes early if filled before the deadline.
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