Urban CGI Digital Planning
Operations / Delivery Manager (London)
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Urban CGI Digital Planning
Urban CGI Digital Planning integrates behavioural science and innovative CGI-enabled planning technology into major infrastructure programmes. By embedding planning teams directly into delivery programmes, we bridge the gap between design intent and operational execution. With a focus on real-time simulations, AI-enhanced predictive modelling, and strategic communication, we ensure seamless stakeholder engagement and operational integration. For over 25 years, we have partnered with projects in sectors such as transport, energy, and urban development across Denmark, the UK, and Australia.
The Role
This is a production and delivery operations role. You own the delivery pipeline—managing multiple concurrent projects, running timelines, coordinating resources, chasing stalled work, and keeping the machine moving.
In London, we need someone to take full operational ownership of how work flows through the business: from brief through delivery, ensuring quality, meeting deadlines, and freeing senior staff to focus on what only they can do.
This is hands-on, internally-focused work. You're the person who makes sure projects don't slip, teams are coordinated, and deliverables are on track.
What Success Looks Like:
- Projects run on time and on brief
- Deliverables are completed to standard
- Teams know what they're doing and have clear priorities
- Stalled work gets resolved quickly
- Senior staff have capacity for strategy and client relationships
- The delivery machine is repeatable and scalable
- You're the person who makes the operation work
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Who You Are:
Essential:
- Strong delivery and coordination mindset - you think about timelines, resources, dependencies, and risks
- Project juggler - comfortable managing multiple concurrent workstreams, shifting priorities, competing deadlines
- Problem solver - when something stalls, you figure out why and fix it
- Personable and professional - people enjoy working with you
- High reliability - you follow through and deliver
- Get things done without heavy supervision
- Built environment awareness, or willing to learn it quickly
- Available to start now, London-based or able to operate physically in London
Attitude:
- Grit and resilience - you're ready for hands-on delivery work
- Driven by making things work - you see operational excellence as the win
- Honest about what you don't know
- Willing to prove yourself through delivery, not credentials
- You're in this to run a tight operation
Nice to have:
- Background in project management, production operations, programme delivery, or professional services
- Experience coordinating teams across multiple concurrent workstreams
- Track record of owning delivery timelines and hitting them
- Understanding of infrastructure, construction, or planning workflows
- Client-facing or account management experience
What we're really looking for:
Someone who loves making the machine work- coordinating teams, driving delivery, solving problems, and keeping projects on track. Background matters less than mindset and grit.
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The Opportunity:
This role is fundamentally about owning the production pipeline. You'll be running the delivery operation across multiple projects: managing timelines, coordinating resources, solving delivery problems, and ensuring quality work gets out on time.
You free senior leadership from day-to-day operations so they can focus on strategy and client relationships. As you prove yourself and the business grows, there's a natural pathway into client-facing account management and ownership—but that opportunity emerges from delivering excellence on the operations side first.
You build a repeatable, scalable delivery machine. As the operation scales, we cycle the next person through the same path, creating a repeatable pipeline of future operations leaders.
This is how we grow.
The Engagement:
This is an ongoing contract role, hourly. We're honest: this is hands-on delivery work from day one. But if you deliver and prove yourself, the responsibility - and the opportunity - grows with you.
When You Apply:
Answer this: Tell us about a time you owned multiple competing priorities or projects simultaneously, had to juggle deadlines and resources, and kept everything moving. What's your approach to staying on top of it?
A quick Loom intro (2-3 mins – just you, your background, why you're keen, salary expectation and availability: date and weekly hours commitment?)
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