Westbury Street Holdings
Operations Director
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Operations Director
Location
London
Salary
Highly Competitive
About WSH
WSH is the parent company for leading brands operating in the food services and hospitality sectors. We aim to be the very best and set ourselves incredibly high standards because we care passionately about our food, service, people, and clients.
About the Opportunity
Here at WSH, we have an exciting opportunity for a talented Operations Director to develop and lead a team of Senior Managers located across the South East and London to provide exceptional service to our clients.
We are going through some exciting changes, and much of what we are doing will be game changing for the industry. It's a great time to join the business!
In return, we offer support and development to grow within our business alongside a competitive salary.
About the Role
As the Operations Director, you will play a pivotal role in overseeing the operational aspects of our catering services, ensuring seamless execution and exceeding client expectations. Reporting directly to the Managing Director, you will be responsible for managing a team of Senior Managers as well as collaborating closely with other departments such as culinary, sales, and finance.
- Develop and implement strategies to optimise operational efficiency, quality, and profitability across all catering contracts.
- Provide leadership and guidance to operational managers, fostering a culture of accountability, teamwork, and continuous improvement.
- Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.
- Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored catering solutions.
- Collaborate with the sales team to support business development efforts, including client presentations, contract negotiations, and renewals.
- Address client feedback and concerns promptly, striving to resolve issues and enhance overall satisfaction.
- Ensure compliance with all relevant food safety regulations, health and safety standards, and company policies and procedures.
- Implement rigorous quality assurance measures to uphold food quality, presentation standards, and service excellence.
- Conduct regular audits and inspections to assess compliance and identify areas for corrective action.
- Work closely with the finance department to develop budgets, forecasts, and financial targets for catering operations.
- Monitor financial performance against targets, analysing variances and implementing cost control measures where necessary.
- Identify opportunities for revenue growth and cost savings, driving initiatives to improve profitability.
- Stay abreast of industry trends, best practices, and emerging technologies, incorporating relevant advancements into operational strategies.
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About You
- Thrive on getting the best out of people and maximising commercial opportunities.
- Excellent negotiating skills.
- Financially and commercially astute.
- Previous experience in an Operations Director role, ideally in Food Service.
- Strong understanding of report writing and financial management.
- Excellent management and communication skills.
- Excellent delegation and influencing skills.
- Able to demonstrate an analytical approach to problem-solving.
- Ability to devise and implement strategies to benefit both the company and the client.
- Ability to display a real passion for food and customer service.
Additional Information
- 25 days holiday (plus public holidays)
- Plus your birthday off
- Enhanced pension
- Life Assurance cover
- Discounts available on the high street shops, holidays, gyms, and cinemas
- Wellbeing assistance
- Volunteering Days
- Enhanced maternity leave
- Secondary Carer leave
- Wedding/Commitment day leave
- Bespoke training and development, including apprenticeships
- Competitive salary
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