Emirates Old Trafford, Lancashire Cricket Club
Operations Director
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Lancashire Cricket Club - Operations Director
Lancashire Cricket Club is one of the UK's leading sports and entertainment venues. Alongside elite domestic and international cricket, Emirates Old Trafford hosts major concerts, conferences, hospitality, and a 250-bedroom hotel, welcoming hundreds of thousands of visitors each year.
About the Role
As Operations Director, you will play a pivotal role in the Club's future growth, leading all operational functions across Emirates Old Trafford and the Club's new training ground at Farington. This is an opportunity to shape the operation of one of the country's most diverse venue businesses, balancing commercial performance with exceptional customer experiences, operational excellence, and regulatory compliance.
The Impact You'll Make
- Provide strategic leadership across all operational functions, overseeing facilities, maintenance, engineering, housekeeping, stadium events, safety and security, guest services, and the operational delivery of the Club's conference, hospitality, and hotel business.
- Drive operational performance by improving customer service, maximising profitability, controlling costs, and ensuring the Club consistently delivers against its commercial objectives.
- Lead the operational planning and delivery of major sporting events, international fixtures, concerts, and conferences, ensuring every event is delivered safely, efficiently, and to the highest standards.
- Take ownership of the Club's compliance framework, maintaining key operating licences and building strong relationships with local authorities, emergency services, and regulatory bodies to ensure the venue continues to operate safely and effectively.
- Work closely with senior leaders across the business, developing high-performing teams, improving operational standards, and creating an environment where collaboration, accountability, and continuous improvement underpin every aspect of the operation.
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Your Skills and Experience
- Proven senior operational leadership experience within a stadium, major venue, live events, hospitality, or complex facilities environment.
- Strong experience managing both facilities operations and customer-facing services across large, multi-functional venues.
- A proven track record of delivering operational excellence while improving commercial performance and controlling costs.
- Strong knowledge of health and safety, venue licensing, compliance, and risk management.
- Experience leading large, multidisciplinary teams and building a high-performance culture.
- Excellent stakeholder management skills with the ability to work effectively alongside regulators, emergency services, suppliers, and senior colleagues.
- Strong commercial awareness, financial management, and budget ownership.
- A calm, decisive leadership style with the ability to perform under pressure in a fast-paced operational environment.
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If you're looking for an opportunity to lead the operation of one of the UK's most iconic sporting venues and play a key role in its future growth, we'd love to hear from you. Click the apply button to find out more.
The Executives in Sport Group are retained on behalf of Lancashire Cricket Club to appoint an Operations Director. All direct applications and CVs will be forwarded to The Executives in Sport Group.
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