Operations Director - BPA

Working closely with the Portfolio Owner, Client Directors and senior stakeholders, you'll be instrumental in identifying opportunities to improve efficiency, optimise resources and support strategic business growth.

This is a hybrid working position and can be aligned with any Aptia UK office.

Here’s what you’ll be doing:

• Leading and developing Operations Managers and pension administration teams across your portfolio.
• Monitoring productivity, utilisation and capacity planning to ensure effective resource management and service delivery.
• Supporting workforce planning, recruitment and retention strategies to meet current and future demand.
• Driving a culture of continuous improvement by reviewing processes, controls and operational performance metrics.
• Analysing management information, identifying trends and implementing solutions that improve operational effectiveness.
• Managing service improvement and recovery plans for clients requiring additional support.
• Monitoring complaints, errors, audit findings and regulatory requirements to minimise risk and improve outcomes.
• Leading the implementation of legislative, regulatory and business change initiatives across your portfolio.
• Supporting colleague development through coaching, mentoring and training initiatives.
• Building strong relationships with internal and external stakeholders to ensure outstanding client service.

If this sounds like your ideal next opportunity, here’s what we’re looking for:

• Proven Operations leadership experience within the pensions administration industry.
• Strong operational delivery and service management background.
• Experience managing resources, utilisation and workforce planning.
• Deep understanding of pension and insurer governance – ideally within the BPA space.
• Demonstrable experience leading business improvement and transformation programmes.
• Experience managing budgets and financial performance.
• Strong understanding of insurer pension administration, including buy-in and buy-out arrangements.
• Exceptional leadership and people management capability.
• Strong commercial awareness and business acumen.
• Analytical mindset with excellent attention to detail.
• Confident decision-maker with a proactive, solutions-focused approach.
• Outstanding planning, organisational and prioritisation skills.
• Excellent stakeholder management and relationship-building abilities.
• Passion for delivering outstanding outcomes for clients, members and policyholders.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees.

With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.